Empreinte Hotel & Spa

A lovely hotel. Fantastic location. Guest focused service. Luxurious room and bath, with a wonderful river view. Breakfast offerings were expansive, diverse, and delicious. Did not have the opportunity to take advantage of the spa. Brigitte is a gracious and delightful host. Oh, and very dog friendly.

I would unfortunately not recommend this hotel. It does not live up to its four star rating. We were given a room off the lobby that had no hot water and no air conditioning. The front desk staff said our water wasn’t hot because everyone in the hotel was showering at once. Even if this were true, not my problem. The excuse offered for the air conditioning was non existent. They said there was nothing that could be done. Although the staff was nice, they were young and lacked the sophistication of a more seasoned staff. Our first floor room sat on a busy road and we could hear the cars as well as the music the cars were blasting all night long. We requested to be moved, but there were no rooms available. No amenity was offered as good a good faith attempt at restoring our confidence. Breakfast was meh. Thankfully our stay was short. I will not return.

After arriving from a long plane ride I was given a room off of the lobby. The room was very nice in appearance and large by European standards. I tried to take a shower but there was no hot water and to add insult to injury the air conditioning did not work!! I spoke with the staff several times but they were unable t fix either problem. A 4 star hotel should have found alternative accommodation. I had a 37 mile bike trip the following day without any sleep. Did I mention the noise coming from the passing traffic on the street. I would give them a negative ten rating if I could!!! I travel often and have never complained nor written a negative review. DONT STAYHERE!!!