Encantada Tulum

My wife and I spent a few days at this amazing hotel in Tulum, and it was everything we hoped for—and more. From the moment we arrived, the staff made us feel so welcome. Everyone we encountered was kind, warm, and incredibly attentive. You can tell the team here truly cares about their guests and goes the extra mile to make your stay special. The hotel itself is the perfect place to relax and unwind. The atmosphere is peaceful, the design is stunning, and everything feels thoughtfully curated for comfort. Our room was spotless, beautifully decorated, and just steps away from the beach—which made waking up each morning even more magical. One of the highlights of our trip was a surprise I had planned for my wife’s birthday. I asked the staff if they could help me do something special, and while we were out for the day, they beautifully decorated our room. When we returned, my wife was genuinely surprised and touched—it was such a thoughtful gesture that made her birthday unforgettable. Although it was seaweed season during our visit, we were really impressed by how hard the staff worked every day to keep the beach clean. It’s clear they take pride in maintaining the property and creating the best experience possible, even when nature has other plans. While we were out in the evening, the staff went above and beyond by not only tidying up the room but also organizing our belongings—something that’s rare to see in hotels outside of the standard daytime housekeeping. This trip gave us the break we truly needed, and we are feeling refreshed and incredibly grateful. If you’re looking for a relaxing getaway with top-tier customer service and the kindest staff, this is the place. We’re already talking about when we can come back.

We had a fantastic vacation at Encantada. The facilities and location are perfect, but the service was the true highlight. Our waiter for the week, Ricardo, went above and beyond to make us feel at home and tended to our every request. The staff at the front desk were always efficient and splendid. We also loved how quiet and relaxing it is compared to most places in Tulum. We would stay here again without a doubt.

My husband & I just returned from 6 nights at Encantada. We had a really nice time. I do recommend this hotel absolutely. Rooms - The rooms are clean and beautiful with incredibly comfortable beds and a lot of storage space. It can be very noisy as early as 7am with street traffic, septic truck pumps, kitchen noises, etc. The included breakfast was perfect. Service - The staff are warm, lovely and helpful. They were all very kind and always smiling. We did sometimes feel pressure to tip for every small thing (like coffee refills) on top of added service charges and were often reminded that service charge is not a tip. Location - In south Tulum, we were very happy that this was not part of the noisy restaurant strip. There were always beach chairs available and the beach is beautiful here. There is a convenience store just up the road with coffee, drinks and water we used often! Walks to busier dinner restaurants were about 15-20 minutes. We also used the pool across the street at Radhoo when the beach was too windy. All in all, a really great choice for hotel.