Encore Resort at Reunion

Great location and lovely family home with pool. House was tired in many places, which was disappointing, with a lack of attention to detail. However the water park and location to the parks made up for all that! Beds v comfortable and plenty of discs for family of 9. Would return.

The villa is very nice its self. Sadly the neighbours we acquired are an absolute nightmare all around us. Friday night- a party going on until the early hours. Cars revving in the street repeatedly, Shouting, music, car noise until around 2-3 am. My kids were swimming in the pool at 5pm, next door started smoking weed in their garden- forcing us to take our kids into the house. Followed by loud music, shouting, more partying. Meanwhile, across the road, more car revving, people standing on the side walks talking, cars everywhere!! Lovely villa, but this resort, which was great last time we stayed in 2019, as seemingly turned from a family resort, to a party ridden hell hole unsuitable for young families. So disappointed.

We rented a house and paid it in full with three families two of the family showed up to the property. They would not allow the families to check in to the point where a 10-year-old boy was sleeping on the floor in the lobby and the front desk. People could not have been more rude.. The house itself was nice and the encore amenities are good, but the customer service inside that lobby is absolutely atrocious and they have no business being in customer service at all.