Enigmatic Boutique Hotel
Cancun · Mexico · 14 Calle Mero
About Enigmatic Boutique Hotel — Luxury Boutique Hotel in Cancun
Enigmatic Boutique Hotel is an exceptional 4-star hotel in Cancun, Mexico. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.4 / 5
Just got back from a stay at this hostel in Cancun city centre and honestly, it was a great find. The location is super convenient, close to public transportation and lots of places nearby to have local food and drinks. The staff were really friendly and helpful, always up for a chat or to give tips on what to do around. The place itself was clean, cozy, and had a nice vibe overall. Perfect for travelers looking for a chill spot to crash. Would definitely stay again!
Overall we really liked this hotel : the staff was very friendly and helpful and the common areas are super pleasant. We were allowed to spend all afternoon at the pool after checking out while waiting for our 9pm flight. Some aspects of the room were a little less pleasant though : the taps, faucets and the bathroom door handle were rusty and I got stuck in the bathroom.
I actually booked a SINGLE ROOM for 3 nights which was very important to me. The booking confirmation I received just included the date & the nights. There was nothing in it confirming what kind of room I booked & how much I have to pay. So it just made me trust the hostel getting the booking right. Arriving at the check in the guy told me I booked a room in a 6 bed female dorm, which wasn’t the case. So I ended up having only 2 nights in a single room then changing rooms (on a day that was already planned & fully packed), discussing at the reception that I booked a single room & in the end also getting blamed by the manager that the booking must be my fault. This made my whole stay stressful, not a nice experience & put me in a position were I felt shit. If the confirmation email would have said I booked a 6 bed female dorm I would have corrected it right away. But because it didn’t say anything I trusted them which was obviously a big mistake. This is really bad customer service. Double & triple check your booking confirmation. This seems like a bis scam not sending out any details about the room & the price and then even blame the guest that it must be their fault.