Era Hotel & Spa Tulum

I had an amazing stay at Era in Tulum! The hotel offers a unique, serene atmosphere that perfectly captures the spirit of Tulum. The design is stunning, with local touches that make the space feel both luxurious and authentically connected to the area. The staff was incredibly friendly, always going above and beyond to make sure we felt welcome and comfortable. The spa facilities, especially the cold plunge and sauna, were perfect for relaxation. The food and drinks were fresh, delicious, and well-prepared. Overall, it was a fantastic experience, and I can’t wait to come back! Highly recommend!

Argentinian lady at the front desk was super helpful and lovely! This is a hotel in a great location, with spacious rooms that don't get hot during the day. Superb cocktail bar just next to the entrance. During my visit, the hotel's wifi was not great, so if you are working remotely, check out Nuud cafe just around the corner, reliable wifi for calls.

Extremely disappointing stay – ruined my belongings due to mould! We had a very unpleasant experience at this hotel and would not return. Our room was located on the ground floor directly opposite the pool, which meant there was absolutely no privacy. The curtains were far too narrow to cover the full window, so anyone walking by could see straight into our room. We ended up using a chair to hold the curtains together just to feel somewhat comfortable – completely unacceptable. The room also had a strong, persistent smell of mould, which was truly awful. It wasn’t just a minor issue – the smell soaked into our things, and now, over a month after returning home, some of our clothes and bags still stink of mould. I can live without the clothes, but I had very expensive bags with me that are now completely ruined – I’ve tried everything, but the smell won't go away. To make things worse, the wardrobe only had two hangers, so there was no proper way to unpack or hang up our clothes. For a hotel that claims to offer a comfortable stay, this felt incredibly basic and poorly thought out. And as if that wasn’t enough, on one of the nights there was no water at all – no warning, no explanation, and no apology. Just completely unacceptable. I rarely write negative reviews, but this stay was beyond disappointing. I wouldn’t recommend this place to anyone – especially if you value your belongings, comfort, or basic standards of hospitality.