Esplendor by Wyndham Tulum Nook

The hotel is absolutely beautiful. It follows the same Tulum vibe (natural, plants everywhere, super cute) but with a clean and modern feel. The balconies allow you to enjoy the Tulum mornings and nights (the light pollution is really low, allowing you to vividly see the stars at night). The main pool was really elegant, and the smaller rooftop pools were great places to unwind at the end of the day. Also, this hotel has free, easy parking and A/C which is hard to find in Tulum. Additionally, the staff was incredible. From entering the hotel to leaving, they gave us their best care. Mauricio and Chef Davido were especially helpful, kind, and gave excellent service. They felt like family by the time we left (5 day trip). While the hotel is still working through some kinks (there was a power/water issue that spanned across several hours), which is why we were able to get a steep discount on the rooms upon booking. When we came across an issue, the staff would act immediately and apologize for the issues. They went above and beyond to ensure that we had all our needs met and were comfortable. We had a great experience at this hotel thanks to the superior service from the hotel staff.

Beautiful Brand New Hotel! It's the perfect location and distance between downtown Tulum and the beach. The pool is super quiet and relaxing and the f&b staff is amazing. Everything is new, stylish and the kitchen is great if you want to cook at home! If you want to explore, it's only about a 5 min ride to the beach and 10 min to downtown. Obviously the chic beach area is nice, but don't miss out on all that downtown Tulum has to offer too. Highly recommend renting bikes or a scooter. Overall great staff, great location, great price, beautiful views and awesome experience! Max the hotel dog is a nice touch too.

I definitely wouldn't stay here again! The hotel is somewhere in the middle of nowhere! It is neither in the city nor in the hotel zone! You definitely have to have a car or a scooter, you can't get anywhere on foot (unless you want to walk somewhere for hours)! It takes 12 minutes by taxi from the city to the hotel and the taxi driver charges 400 pesos!!!! 300 with negotiate! If you want to take a taxi from the hotel to the city you have to wait 20-30 minutes for one! We booked through Airbnb, so I'm not writing a review of the room here! The hotel staff is very unfriendly and can't speak English! The hotel complex looks well maintained but the pool area is catastrophic! The pool is full of bird droppings, the loungers are broken and the cushions are disgusting and stained! The hotel seems very deserted, we were here in February and there were only about 5 rooms occupied (but it is a very large complex with many rooms) we felt very, very uncomfortable here!