Essence Hotel

I arrived at the Hotel a little late but Alex, the receptionist, was very helpful and kind to me. He got me checked in quickly and showed me to my room. He even offered to help me with my bags. The room was very nice! The bed was super comfy! The balcony was great with an amazing view of the lake. Would happily come back to this hotel!

The hotel is ruined, everything is old and broken, the room has a very bad smell, I couldn't sleep, the bathroom is also zero cleanliness, the pool is very dirty with garbage inside, the sunbeds are ruined and rusty, the hotel is only for one star or needs to be completely rebuilt, people can't get in there in that condition

I stayed in this hotel at the end of Aug last year and couldn't fault it - hence opting to return this year with 5 of my family. Big mistake!!!! I don't know if it has changed Management but the place has gone downhill! 6 of us stayed and paid over €700 for 2 nights. The reason for our trip was to visit Meteora. One person in our family group was our Grandmother who would of struggled with the heat and steps at Meteora, with this in mind we booked this hotel for the pool area so she could spend a relaxing day at the pool while we were out for the day. We left early and she attended the pool when it opened at 11am, within half an hour or so the pool was descended upon by the local youth community that took most of the beds, and spent the day pushing the other into the pool and shouting, She couldn't move beds to sit in any shaded areas so ended up retuning to her room for the entire day! I spoke to reception about this and was advised that they let the locals use the pool for €10 for a day, the pool isn't particularly big so with a large crowd of youths you can imagine what it is like! It is at detriment to the paying guests of the hotel who have paid hundreds of pounds to stay in this establishment and it would be fair to actually be transparent about this agreement with prospective guests so they are aware that there stay will be ruined by local teenagers and that they may not be able to use the swimming pool because of screaming kids pushing each other and being loud. Similarly at night the local youths also descend upon the hotel patio at the side of the bar where rooms are above till very late smoking, shouting and screaming - the hotel staff allow this, thus causing you issues if you're trying to sleep! This hotel is more like a local youth club than a hotel. I didn't experience any of this during my previous visit, had i then i absolutely would never have returned and even brought my family. It's been embarrassing and very disappointing and today we are glad to be leaving to return to Nydri! Furthermore, this wasn't the only issue, We booked 3 rooms, in one room the air conditioning was broken, the other rooms the air con wasn't good at all. The pillows were so uncomfortable, the towels were threadbare and need refreshing, the bathroom was drab and worn - the entire hotel rooms need an overhaul. If you're looking for a hotel that you can relax in and enjoy the facilities then this isn't for you! The hotel seems to care more about the local youths using the facilities than the people who have paid a lot of money to stay as a guest. I wouldn't return and i do not recommend. I also would not rate it as a 4 star hotel, it is absolutely not 4 star, it's run down and needs updating! Also the breakfast is just weird!! I've had continental breakfasts many times but this has got to be up there with the worst, no toaster, food dragged out from days prior that is stale, the coffee was ok!