Estanplaza Ibirapuera

This is more for a 3.5 review, it's basically a 7/10. The reason is because while the rooms are very big and the breakfast is insanely good (lots of variety with very good quality products), the rooms are dirty, some things are broken, others feel dated. The view that they promote is only for some rooms in certain floors, that's because there are so many buildings that you have no view. The pool is a joke also, even a kid would find it small. But, it works. It's not terrible, but you expect more. On the plus side they have this afternoon meals (for free) that age really really nice and the SUM has a terrific view of the city (which is closed after 21! Why!?). Oh and the WiFi is terrible as expected.

The absolute worst check-in experience ever. The least helpful staff encountered during our two week stay in Brasil. The two ladies present during check-in not only did not bother to help with luggage, they also did not bother to provide any explanation about the hotel, leaving us with a very negative first impression and bad welcome for the rest of our stay. Same the morning after, when 3 people were present at the reception desk as well as two doormen, none said good morning, nor bothered to help with luggage. The room itself was comfortable and breakfast was good. However, the attitude of the reception staff does not make me recommend this place.

The lobby staff are unfriendly, and the gym, where sweat stains are dried onto the equipment, has no electricity on weekends. The person responsible for cleaning didn’t pick up the laundry, even though it was in the laundry request bag. I asked for laundry service over the weekend, when the service was not available, and they only gave me the laundry request bag, leading me to think that putting the laundry inside the bag was all that was needed to get the service. When I inquired about this, they told me to use the express service, which is 50 percent more expensive. No reason to stay here unless there’s absolutely no other hotel available.