Euphoria Resort All Inclusive

A very nice resort. Large. But you can find a spot without people. Good food. Good service. Large and comfortable rooms. My only reservation was the beach. But that's Mother Nature's business :)

I had a pleasant stay at your hotel with my husband and our two children (aged 3 and 6). Here are the positive points: Well-maintained and clean resort The hotel was not overcrowded Evening entertainment Poolside drink and food service directly to the sun loungers Here are the negative points: The buffet was very monotonous and lacked variety, mostly serving winter dishes (pasta gratin, vegetable gratin, stews, etc.). The food should be adapted to the season. When the choice is limited, what is offered must be perfectly executed. Unfortunately, the meat and fish were too often overcooked. The presentation of the dishes needs improvement – the food didn’t look appetizing. For a 5-star hotel, this is not acceptable. We had rented a car for our stay and took the opportunity to have lunch or dinner outside to satisfy our craving for seafood. Drink service at the table is very slow. While the initial drink order is taken quickly when we arrive at the table, ordering a second drink or a coffee is nearly impossible – we were never served. On several occasions, we left the table without receiving our order. Cleaning: A quick daily clean is acceptable, but for longer stays, more thorough cleaning should be provided. By the end of our stay, our furniture was dusty, as dusting had clearly never been done. Overall, I had a good time, but I won’t be returning.

Euphoria Resort is set in a beautiful location, but the overall experience did not live up to what one would expect from a 5-star all-inclusive property. As a family of four, basic WC privacy in the room should be expected, yet our request for this was denied at check-in and only offered again at the end of our stay, when it no longer made sense. Dining was another letdown. At the Greek restaurant by the sea, no proper alternative to pork was offered — only bread, potatoes, and dip. At the Asian restaurant, the food quality was extremely poor. We eventually canceled our Grill reservation, as we did not want to face yet another disappointing dining experience. In fact, we kept going out to eat elsewhere just to have good food, because the meals at the hotel were such a letdown. Crete is known for its amazing cuisine, and it is truly a shame that this was not reflected at all in the hotel restaurants. The only positives were the breakfast (though repetitive) and the lovely juice bar by the pool. Staff were kind but not trained for a 5-star environment. For example, when we asked for a boat to fit 12 people, we were told we had to take two boats instead, with no alternative offered. Also, beware of the so-called “free” photoshoot offered in the lobby. Ask repeatedly about pricing, as the fees are not transparent. The “all-inclusive” concept itself felt weak. Coffee capsules in the room were limited to four, with extras charged at €2 each — something we have never experienced in any other inclusive hotel, especially one that calls itself 5-star. In brief: this is a family-owned hotel, nicely built and with very kind local staff, but it is not a 5-star experience. They would do much better if they moved away from the “all-inclusive” concept and instead focused on quality of food, service training, and transparent offerings.