Europa Palace

We had a wonderful time at the Europa Palace. We felt welcomed the moment we arrived. The staff, especially Leonardo was amazing and very supportive to all kinds of requests we had. Recommending the best restaurants and finding a soccer field for our son to play soccer. We will definitely come back! Thank you!!

Exceptional. It was a delight to stay in this hotel. The service is absolutely impeccable. The hotel is very modern and everything feels very high quality. We paid the surcharge for the spa, and this too was incredible. The spa has a great selection of facilities and is very modern. Thank you to all the staff that made our stay so nice. We look forward to coming back soon.

While the shower, bed, and a few healthy breakfast options were good, the negatives were significant. One night, we endured over 1.5 hours of violent screaming between guests in the middle of the night. It was loud, aggressive, and sounded dangerous. We called reception twice, but nothing was done — raising serious concerns about how the hotel handles guest safety. Several amenities came with unexpected charges that were not disclosed at booking: rooftop access only after 6:30 PM, beach use €50/day, and spa & pool access €35/day per person. These hidden fees left a poor impression. Service was further impacted by a language barrier — many staff members did not speak proper English, making it difficult to communicate needs, clarify information, or resolve issues efficiently. It might look nicely designed, but overall, the stay felt far from a five-star hotel experience.