Eurostars Centrum Alicante

The room itself is pretty good but quite expensive. You can hear everything in the rooms next to you and the street as well. The room didn’t come with complementary water which I think is a must due to it being summertime and super hot outside. Also barely any amenities were in the bathroom. The pillows were also not very comfortable.

Rooms are nice, however not soundproof. Location is good. Have been at junior apartment at 5th floor. There is a pub/ bar opposite the hotel, was so noisy still after 10pm. Restaurant only breakfast, same menu, however fresh, good.

I stayed at Eurostars Centrum Alicante in July 2025, and unfortunately experienced a serious medical emergency during my stay. What followed was not only physically painful, but emotionally devastating due to the conduct of the male front desk staff on duty on the morning of July 25th. After calling reception in distress, a male staff member came to my room and initially assisted. However, once the paramedics arrived, he remained standing inside the room’s short entrance hallway — out of my line of sight but well within earshot — while I was lying in bed, clearly conscious, repeatedly calling out “reception” for help. Instead of responding or checking on me, he stood with the paramedic chatting and laughing for several minutes. If he had truly been instructed not to approach, he could still have called out to reassure me in English. But he said nothing, ignored my voice, and chose to socialize while I was in extreme pain and fear. This level of indifference and silence is unacceptable from any hotel staff, especially when dealing with a guest in a medical crisis. I have filed a formal complaint with the Hotusa Group and received vague responses referring only to “protocol,” without addressing the staff member’s actual behavior. While the hotel itself is clean and kinda well located, the emotional distress caused by this incident has left a deep impact. I sincerely hope no future guest finds themselves in a similar situation.