Eurostars Magnificent Mile

Overnight valet $68.00 very expensive. The hotel entrance is on the first floor and the lobby is on the second floor. There was know one at the valet desk when we arrived so we had to figure out what to do. The staff were using fans because of no AC in the lobby. The carpet is filthy. The panoramic room we were in the view looked horrible NO CITY LIGHTS AS SHOWN ON PHOTOS. The bathroom was super small. The dining area looks like a Coney Island. The breakfast was fair. Most definitely a 2-3 star hotel. I wouldn’t stay here again or recommend. I paid $950 to stay for 2 nights. We stayed on a Monday- Wednesday and the spa was not open until Wednesday when we were leaving so we have to have a spa day at the Godfrey Hotel.The bed was comfortable. I took someone here for a birthday gift and I was very disappointed. The only thing I like was the location. This is a 2 maybe 3 star hotel.

Disappointing Stay – Misleading Pricing and No Privacy I booked this hotel for a quick getaway and was left very disappointed, not just with the room, but with the way pricing and customer service were handled. First, the website listed a “Total Price” of $1,022.34, only to quietly mention in small lighter print that taxes weren’t included. I was ultimately charged $1,200.23, which caught me off guard. When I reached out to the front desk and spoke with Pablo, who claimed to be the general manager, he flat-out told me that it doesn’t matter that “total price” is misleading because “it’s in the fine print.” That response alone was enough to ruin any chance of a positive impression. Beyond the pricing, the room itself offered zero privacy. The bathroom has a sliding door with a wide marker-sized gap, so every sound and smell goes right into the room. On top of that, the curtain between the room and the shower/bathroom area can be pulled back from the outside, meaning if you’re not traveling alone good luck getting comfortable using the toilet. Personally, there’s no one I know well enough to be okay with that kind of exposure. I knew the room would be small based on photos, and I was willing to accept that for the sake of a great view. Unfortunately, the only view was directly into the windows of the hotel across the street. Since the windows aren’t tinted, I had to keep my blinds closed the entire stay, because if I could see into their room, they could see into mine. There are cheaper, nicer hotels in Chicago with more privacy, larger rooms, and more transparent billing. I won’t be staying here again.

I stayed here recently and had a very mixed experience. There were some positives, but also some serious concerns. When we arrived, I was allowed to check in right away, which I really appreciated, especially since we got a free upgrade to a room I was told would normally cost $300+ — I never asked for the upgrade, so that was a nice surprise. However, when we walked in, there was still a staff member inside “setting up” the room, which made me a little nervous because I didn’t want the cleaning to be rushed. The room looked generally clean — I didn’t see dust or bugs — but the condition of the room overall wasn’t great. The view was terrible. The windows are blocked by the hotel’s own balcony, which isn’t even available for guests to use. The balcony walls are about four feet high, so unless you’re tall, you can’t see much of anything except the skyline far in the distance. The bathroom was large, with a shower that had five shower heads — two rain showers and three body showers — but only one rain shower worked. There were two benches inside the shower, but one didn’t look clean, and I believe I saw a stain that looked like blood. The biggest problem was the rug in the room. It wasn’t secured to the floor, and one corner was sticking up and couldn’t be laid flat. My young son tripped on it and had to get two stitches. This happened around 5:45 PM on August 6. We immediately left for the hospital and didn’t return to the hotel until around midnight, so I reported it to the front desk the next morning, August 7. When I first told the desk representative, he was polite but didn’t offer any real assistance — no first aid, no asking how my son was doing, and no explanation of next steps. I believe an incident report was filed, but no one informed me of it or offered me a copy. I specifically asked for the rug to be removed and said I did not want to change rooms. When we came back later that day, the rug was still there. That night, I went back to the desk to fill out an incident report myself, only to be told there was already one but I couldn’t have a copy until a manager reviewed it. Later, another staff member came to my room and asked me to repeat the story, which I did, and he told me when management would be available. This morning, after being told last night that I could speak with a manager to get the report, I went to the desk again. Instead of giving me the report or letting me speak to management, they told me I would need to get a subpoena in order to receive it. While I appreciated the early check-in and free upgrade, the safety hazard in the room, my son’s injury, the lack of urgency in addressing it, and now being told I need a subpoena just to get a copy of my own incident report have left me extremely disappointed.