Evelina Palace Hotel

Location: near city center (20 min slow walk to restaurants and Gondola) Amenities: decent spa&fitness area with a heated swimming pool, gym and sauna (free of charge for guests); decent transportation to the Gondola parking with the hotel mini bus (free of charge for guests and their equipment); decent hotel parking (4/5 places available); good equipment room with heated racks and enough space for skis and boards; nice interior garden; cozy fireplace Rooms: the rooms are normal, not very spacious, not very small, but they need improvement in terms of furniture quality and bathrooms’ renovation. The objects in the rooms seem old and outdated and although clean, some of the towels and robes were torn. The heating system worked very well and we always had hot water. Staff: the receptionists speak English good and they are very kind and helpful. The rest of the staff doesn’t speak that much English, but they are still willing to help the guests. Food: we included breakfast for our stay and it was served from 7:30 till 10. The food was fresh, but not very high quality. It included tea, coffee, cereals, milk, bread, cheese, butter, jams, meat, vegetables, some fruits and some types of pastries. Overall, the experience here was ok, but for the moment, I would say the hotel resembled a 3 star one, not a 4 star.

Terrible Experience - Misleading Management and Poor Service Our stay at Evelina Palace Hotel in Bansko was a complete disappointment. One of the main reasons we chose this hotel was the advertised shuttle service to the gondola. However, the bus was not operational, and the posted schedule was completely ignored. Instead, the hotel put up a poster instructing guests to inform reception when they wanted to leave, claiming they would “have a car ready.” When I approached reception for this service, I was told they could only provide a driver if I used my own car. Seriously? When I requested a taxi, the receptionist bluntly told me there were no cabs available on Sundays after noon. This directly contradicted the information on the poster. When I pointed this out and asked how they planned to resolve the issue, I was told I should have gone earlier—before 10 AM—something they never mentioned on the poster. Beyond this fiasco, the hotel itself is poorly managed. The furniture is old and falling apart, the rooms are dusty and clearly not well-maintained, and everything feels like it hasn’t been updated in decades. If you’re looking for a pleasant stay in Bansko, avoid this place at all costs. Management is unhelpful, the facilities are outdated, and the service is downright terrible. Do yourself a favor and book elsewhere.

I'm writing this review from the freezing room in 6 a.m. because sleeping is impossible. I cannot believe the audacity of this so-called "hotel." Our experience was an absolute nightmare from start to finish. First off, the rooms were tiny, cramped, and looked like they hadn't been updated since the Stone Age. Everything was old, worn-out, and cheaply furnished. It was like stepping into a time warp back to the 1970s. We specifically booked a room with a balcony, only to be given one without. When we complained, they begrudgingly moved us to a smaller room but with a "balcony" (no chairs or anything just a small terrace 1mx1m) Then there's the heating situation. Or should I say, lack thereof. During the day, the heating was nonexistent, and in the middle of the freezing night, they decided to turn it off entirely. My girlfriend had to sleep with a jacket on, but at least she is getting some sleep. I just came back from downstairs where I found some lady that was willing to turn it on. She said that the management told her to turn off the heating "occasionally". What kind of nonsense is that? Много ли пари спестихте бе хора? Такава мизерия никога не съм виждал. Просто не съм на себе си. And let's talk about "The SPA." What a joke. A tiny, unheated pool surrounded by a grand total of six chairs. Six! I've seen larger bathtubs in studio apartments. Calling this sad excuse for a facility a spa is an insult to actual spas everywhere. We paid 180 leva per night to freeze our butts off in a dingy, outdated room. When I demanded a refund for the second night after enduring all of this nonsense the first one, they had the nerve to tell me they couldn't do it. Save yourself the trouble and avoid this dump like the plague. It's not worth the headache, the cold, or the money. I will make sure to spread the word about this scam hotel. Believe me.