Exe Portals Nous

Spent 5 days here for a bit of winter sun and me and my boyfriend are thoroughly impressed with this hotel. Extremely reasonably priced for the area, the pool area is great and has amazing views of the ocean. Our room was very clean and modern. The breakfast was perfect. And best of all, the staff are incredibly attentive and kind. I’ve never felt so welcome and at home in a hotel as I have here. Thank you for an amazing holiday!

We stayed at Exe for one night, and it was exactly what we needed – a solid, well-located hotel close to both Puerto Portals and Bendinat. The welcome was exceptionally friendly, and the service throughout our brief stay was warm and professional. While it’s a 3-star hotel, it delivers good value for money and offers all the essentials for a comfortable short stay. A great option if you're passing through the area or looking for a convenient overnight stop near the coast.

Unhygienic, Unsafe, and Poorly Handled – Avoid This Hotel We had an incredibly disappointing stay at this hotel and felt completely let down by the way management handled our complaint. Upon arrival, the room was dirty, the pillows smelled of damp, and we later discovered filthy bedsheets and a dangerously loose plug socket. We were moved to another room, but the situation only got worse. My mother woke up covered in severe, itchy bites in clusters and straight lines—classic signs of bed bugs. We also found a cockroach crawling on the floor. We reported this immediately and checked out a night early, having to pay for another hotel ourselves. Despite providing photo evidence, the hotel refused to take proper responsibility, relying solely on a delayed pest control inspection done after we had left. Their response was dismissive and offered only a partial refund and a discount for a future stay — which we declined. The conditions were unacceptable, and the handling of our complaint was even worse. If you value hygiene, safety, and being treated with basic respect, I strongly recommend avoiding this hotel