Exe Suites San Marino Hotel

Take a minute to read this, I just stay there for a week and won’t stay there ever again. Let me start with saying that the staff is AMAZING. Such lovely people and always ready to help. The hotel is NOT a 5 star hotel. It looks like it was at one point but they never kept remodeling it and now is like 2 stars. The good: great location, you can walk everywhere. The breakfast you can include, is for the restaurant next door and its buffet and super good. Great views, very spacious, they clean your room everyday. The bad: The sink faucet is rusted and the shower has sediment. The bed is hard and the AC is connected to the whole building so sometimes you’ll be super cold and sometimes super hot. The wifi is NON EXISTENT basically so don’t rely on that. We reported it and the staff tried to do what they can but there’s not much to do if management doesn’t fix it. The tv has the worst channels and not an option to connect to streaming services. Also the noise from the street and the sun will wake you up early every morning. And while we were there, they were fixing the elevator so we had to go to one floor, take a very old elevator to the floor before us and then walk the stairs. And then come down 11 floors. Which is fine for us but I wonder what if you have someone who can’t walk? They should have a plan for those scenarios. So I would say that if you are not too picky, won’t spend time in the room and want to stay somewhere with beautiful views but not crazy expensive like the ones near by, stay here. But if you need reliable internet, comfy bed, clean showers and don’t care about the size of the room, then look for a different option. There are smaller places around the same price but not with the same view.

Do not book this hotel. We should have looked more closely at the reviews. It’s sold as a 4 star. It’s barely a 1 star. It’s very high priced for what it actually is. Everything is old and worn. The only good thing is it is a very large room. There is no air conditioning in the rooms even though they advertise that there is. It’s a vent that you can open or close. However, there is no air coming out of these vents. The wifi doesn’t work consistently. The gym is a joke. The treadmill doesn’t turn on, the equipment barely functions.

Do not rent a room from this location. I made the miss take of doing so and they turn off the air conditionetr from 12am to 9am. Called the front desk and they refused to turn the air on meanwhile it’s hot, and stuff y.. i couldn’t get a good lights sleep due to how hot the room was