Fable Auckland MGallery

We had a great 2 night stay. We had 1 standard room (5th floor) and 1 suite (8th floor). Now the lift only goes to level 7 so there was a flight of stairs to level 8 but concierge took my luggage up, also collected it on check out so that was fine. Staff were friendly and helpful. We didn't use any amenities/spa. The location is great, very central. Definitely would stay again.

Unfortunately, we didn't have the best experience during our stay. Listed below are my very honest reasons; • We were "upgraded" to the executive suite, but the elevator only goes up to level 7, so we had to carry our luggage up the stairs to leve 8. • The spa was out of order and was never mentioned before arrival! Annoying as this was part of the reason we booked here. Never got compensation. • The sauna was booked and when we went to use it, the stones weren't hot yet. Took too long so left. • The rooms are not sound proof so you can hear all the noise from outside (even from the highest level!) • The bathroom had mould and I'm quite sensitive to it, so I got quite annoyed when I seen it. Made sure to make note of it. • The hotel is definitely really old and needs a makeover from the inside out, not just from the outside! • We tried to cancel our second night stay as the first night was very rough, but were told we had to go through a third party to do so. I tried to and couldn't, and the hotel staff couldn't care less to help us. • Parking here is disgustingly expensive ($65 per 24hr) I personally don't think the price was reflective of our stay at all and I would not recommend anybody staying here.

Deeply disappointing experiene I was relocated to Fable Auckland last-minute after my original booking at Fitzroy by Luminous (Ponsonby) fell through. This hotel is absolutely not five-star by any reasonable standard. The room was outdated and musty, with mould and rust in the shower, thin single-glazed windows, and noise from nearby clubs that made it hard to sleep. The hotel elevator felt unsafe and only reached the 7th floor - we had to take stairs with luggage to reach our room. None of the inclusions promised as part of my original package were honoured, instead, I was offered a single $50 voucher for two people - which didn’t even cover coffees. Worse still, in response to me contacting them about my stay, they claimed to have “waived” minibar charges I never incurred, which felt frankly insulting. The staff experience was equally poor - the doorman ignored us completely and played phone games at full volume, and reception staff felt insincere and inconsistent. This was one of the most disappointing hotel stays I’ve ever had. The hotel fell short in service, cleanliness, quality, and accountability. I would strongly recommend booking elsewhere.