Fabulous 2BR Lucky Tower Apartment

I love the Mercure for the value. Well located to so many places to eat and drink. Lots of stores, there's even a Holland bakery nearby. Easy to grab a grab or gojek. And the staff is super awesome. Love the staff. The food is okay but hey the price wasn't too high so for that the food is good. Avoid the baked goods, but the Indonesian food was great. All in all an amazing experience

Really generous with the access cards, location is pretty okay. Rooms were old but clean. Service staff was nice and friendly. There's better newer and comparable options around, but overall a good stay.

Nice rooms, bad (reception) service. As of pricing, this might as well be the cheapest Mercure room you can book in Asia, like dirt cheap. I had a double room all to myself, it was well-equipped, room service was daily and they kindly let me know the name of everything they had in the coffee pantry area, which was great. Now the bad side as mentioned, was the reception service. Since there’s no direct flights, we had to take transit flights from Vietnam and were exhausted to the core when we arrived at the hotel (already past midnight by the time). The receptionist took the LONGEST time in this word to check us in. Ain’t no lying here, that was definitely over half an hour. For just 2 rooms we already paid for and were under my own name - I handed him my passport right upon arrival. Unbelievable how a receptionist took that long just for check ins. My friends almost fell asleep right on the site due to exhaustion while the receptionist stood there and seemingly did nothing. And the next big trouble is that on the final day of our stay, we were informed to “handle some paperwork” at the reception. The cause was that my friend who booked this hotel on my behalf, chose the wrong month on Agoda - while our stay is in Nov, she booked Dec, and although having processed the booking for so long when we checked in, the receptionist didn’t notice this until the last day of our stay. This time there were two young receptionists handling the case, and mind you, none of them spoke decent English, which made it tough for us than ever - not only there’s a problem, the staff also couldn’t explain it clearly. After trying my best to understand what they said, I demanded a solution and they wanted my credit card. But for what? Okay, so the stay date was wrong, but don’t you charge the excess amount in this situation? Why was she demanding me to charge for THE WHOLE STAY again? Would I even get a refund for Dec if I pay extra for Nov now? I mean she insisted on charging my card without answers to any of the questions. Finally I made her guarantee that we’d only give her our card info if she promised not to pull any charges while both sides worked on resolving the issue (change my stay dates with/without an extra charge of the original amount). And she did. She PROMISED us, that the card is only stored as a safe deposit while the resolution is pending, no charge. Guess what? They charged us the FULL AMOUNT for a stay on the given card on the next day when we already checked out and has arrived in Bali, without any of our knowledge or consent. Wow, just wow. P/s for anyone who wants to hear the rest of the story: We tried all means possible to contact the hotel (phone, email) - to no avail. Finally we had to file a complaint to the bank about the card being charged illegally and the bank issued a full refund after a month because yup, that charge WAS illegal.