Fairmont Heritage Place Mayakoba

Another outstanding stay at Fairmont Heritage Place Mayakoba, in Riviera Maya, Mexico. The residences are superb but what is most outstanding is the attentive and friendly staff, both in the residences area and throughout the entire property. The level of ongoing care is evident everywhere, and the facilities, food, and activities offerings are outstanding. This is truly a gem of a property.

We have just had a wonderful stay in a 4-bedroom villa at Fairmont Heritage Place. We were very well looked after by Edgar and Ali who did everything they could to make our stay as comfortable as possible. We contacted them to arrange bookings for trips, restaurants, shopping and they were so helpful each time. We enjoyed delicious breakfasts, lunches and poolside food at Las Brisas and Dmitri, Alexander, Angel and Felipe couldn't have done more to make it a pleasurable experience. The service from all the staff was impeccable every day. We enjoyed fantastic massages and a fabulous spa experience at Fairmont Spa. Margarita and Mindy were both highly experienced therapists and put us at ease straight away. We didn't want to leave. We had a fun afternoon learning macrame under the careful instruction of Luis and Sandy and all left with our decorations feeling pleased with ourselves. The best meals were those we had at Gaia and Tauro. Angel was fantastic as our waiter there. Overall, it was a fantastic holiday and we would love to return one day.

One of the top vacations we have taken as a family. Accommodations were awesome, the staff was very friendly and helpful, and the overall resort was 1st class. We will definitely make this trip again.