Falkensteiner Hotel Park Punat

We stayed in a Comfort Family Room for 3 nights as part of a summer vacation. The room was spacious but visibly worn, with stains on the ceiling and mold in the shower. Morning cleaning of the toilet was superficial — dirt remained on the floor afterward. Towels for pool and beach were not readily available, and children's bathrobes were not delivered despite request. There was also no practical way to hang wet swimsuits. Charging €1 per person for the shuttle to the beach felt unnecessary given the short distance. On the positive side, food was tasty, drinks at dinner were included, and the beach setup with free loungers and good coffee was great for children. Thanks to the Summer Bonus, the price was acceptable. Overall, we’d give it 4 out of 5 stars — good value with room for improvement.

We visited Hotel Falkensteiner in Punat and asked if we could charge our electric vehicle for one hour. At first, the staff said it was okay, but shortly after, they changed their minds and told us it would cost €30 for just one hour – which is excessive. The lady at the front desk seemed unsure of the policies and eventually had to call the director, who simply refused. Very disappointing experience. We expected better professionalism and clearer communication from a hotel of this level.

Very disappointing stay. Our first room had ants everywhere – on the floor, the desk, even in the bed. We changed rooms, but the second room had even more ants. The staff was not helpful at all. We were promised a call from the manager, but no one ever followed up. We left and booked another hotel at our own cost. We’ve sent several emails and called multiple times to get a refund – no one has responded to this day. Totally unacceptable. Not recommended!!