Falls Creek Country Club

We recently stayed at Falls Creek Country Club and, unfortunately, didn’t have the most comfortable experience. The beds were quite uncomfortable, and the pillows were very flat. There were no spare blankets in the room, which made it difficult to get a good night’s sleep — both myself and the other guest struggled with this throughout our stay. While the location is definitely a highlight — close to everything and offering great views — the overall facilities felt quite old and in need of an update. We stayed on the first floor, but it would have been really helpful to have access to the lift so we could exit on the fifth floor and avoid taking the stairs all the time. With some attention to comfort and facilities, this place could be a much more enjoyable stay, especially given its fantastic location.

Great location, but having a laugh charging thousands for a room for a weekend that has multiple leaks in the roof and expecting guests to take out their own rubbish (not beyond this, just a bit odd when you're paying this type of money). Then when I took out the bins some bloke grumpily went through our bags at the bins to separate out the recycling, implying we were rude for not having done so already. How are we meant to know this was expected before we went outside? Maybe put an extra bin in the rooms if you want this done, or even any indication there are recycling bins available, or adjust your expectations. Sorry but I'm not going to separate my recycling from the rubbish bag in the snow as I'm trying to check out. Service was weirdly poor and rude. I'm not aaking for much when I want to check in to the hotel I paid thousands for. Why are you upset at me for it? Weird.

The check-in experience is extremely bad! The service attitude of the front desk is bad. I recently checked in. I was looking forward to a comfortable stay, but the service attitude of the front desk disappointed me, which can even be said to be a bad nightmare! When checking in, an older female staff member drooped all the way. This serviceless and extremely unprofessional attitude is completely unin line with the standard of a regular hotel. I paid money to stay in the store, but not only did I not enjoy the due service, but also suffered a lot of anger. This kind of experience is really bad! I really don't recommend you to come to this hotel. The front desk service is like this, and other services are really difficult to reassure!