Falls Hotel & Spa

Our spa break away was just magical at this hotel!! Special mention to Carla in the spa who went above and beyond to help accommodate my back injury and answer all my many questions, she deserves huge credit! Every member of staff we met were attentive and helpful. The food was beautiful and the surroundings were exceptional! We'll be back!!!

Room was small but nicely decorated and with a view of the falls. Food excellent in restaurant unfortunately very disappointing in the bar, similar items on both but can only conclude cooked by different chef/kitchen staff. Both restaurant and bar have lovely view of the river. the grounds of the hotel are fabulous with lovely walks in the woods and 4 very cute little donkeys in the front fields. Most of the staff were very pleasant and helpful. Two negatives: the lobby area is very dark with low ceilings, it is not a welcoming spot it is dark and depressing. Also some of the breakfast staff - two young girls in particular were so unfriendly, sullen and unhelpful to me and anyone who dared to ask them questions, neither should work in customer facing roles. But overall would recommend

Stayed in the hotel on multiple occasions years ago. Decided to have dinner this evening and explore the grounds to reminisce. The food was excellent and a very special thanks to the blonde lady that took care of us at our table whom I believe to be a supervisor/ manager; she was extremely attentive, welcoming and overall should be recognised for her excellent professional standard. The hotel has definitely received a refurbishment over the years however the room hallways/ doors and general ambiance needs more attention, I can’t speak for the rooms themselves. Overall the location is excellent and it was a pleasure to revisit.