Fiesta Americana Condesa Cancun All Inclusive

Clean resort and staff were very friendly. This is a three star because they don't have adult only spaces and allow children in the bar (only bar) and at the swim up bar. Understand this a good place for first time vacationers and not someone looking for a relaxing pampering spot (our upgrade got us % of services and excursions)

The rooms are quite nice and comfortable, and the resort itself is decent. The restaurants are nice but the food at the buffet is a hit or miss. Check-in takes way too long and room service is also very slow. Food takes forever to arrive. Our room’s door battery ran out and it took hours for them to come replace it. Broke a glass which also took an absurd amount of time to come clean. Also no action was being taken to maintain the beaches which was disappointing. The one thing that really annoyed me however was that there was no chalk by the pool tables, and when I asked the front desk if they had any, the person gave me one and said I had to return it when I was finished. Whose nonsensical idea is that? It’s chalk just leave it by the tables, people shouldn’t have to go to the front and check it out like a library book. Seemed like a ridiculous cost cutting measure. Foosball tables also not fully functional. Overall not terrible but you can get much better value for the same price.

My wife and I have stayed at Fiesta Americana a handful of times after I got married with my wife there in 2020. My pregnant wife and I decided to once again spend our wedding anniversary at the resort this year and hoped we would have a good experience once again. Unfortunately, we did not have a good experience this time. As soon as we checked in, I was informed I could have a complementary decoration made in the room to celebrate our anniversary. I requested the decoration and it was never delivered to us. In the morning after our first night the roof above our bathroom started leaking a lot of water. I immediately informed the concierge and left the room for the rest of the day expecting the issue would be solved. Upon returning to the room, part of the roof had fallen down and nothing had been done to fix the issue. On top of that, during the second day of our stay, my wife and I got to the pool very early to get spots with shade. In the middle of the day, the sun had moved and since the chair next to us was empty we shifted the umbrella next to us to give my wife shade. Another guest came out of the pool and started harassing us with very sharp words. An employee of the hotel witnessed the whole incident and didn’t intervene until my wife started crying. At the time of check out the next morning, we requested to talk to the manager and he wasn’t in the property. The supervisor said she was not able to compensate us without the managers approval. She also said she that the manager would contact us as soon as he got back to the property and we were never contacted. We were left very dissatisfied with our whole experience in the place that was wince so dear to our heart.