Fiesta Americana Cozumel All Inclusive

American Airlines put me up there two weeks back after a big delay in my outgoing flight. Great looking hotel. Room service pizza was really awful. I think they should remove from menu. Like eating a microwave Celeste personal pizza, best. I also could not get hot or even warm shower water. Love to consider this hotel for future, but the cold water issue is a show stopper.

The property is clean. It is dated. Needs a remodel. The rooms are huge. Basically two bedrooms. Two full baths. The service was good. The reason I gave it three stars is because it’s an all inclusive, and I went to the bar at 9:30 by the pool, not in the pool but by the pool and wanted to get a mimosa. Seems normal champagne and orange juice. Bar doesn’t open until noon. So that’s why they got three stars. The location was gorgeous. Not a great beach there but easy to get in the waterwith the stairs and such.

We just spent 5 nights at the Fiesta Americana Cozumel and were ultimately not impressed, especially when compared to other all inclusive resorts we’ve stayed in. We expected a 4 star hotel experience and what we got was not that. As soon as we checked in the employees were trying to sell a timeshare presentation to us. They kept bothering us a couple days about it, which really put a damper on the start of our trip and cheapened the experience. Our room was supposed to be ready at 3, and when we went to check in we were told to give them 15 minutes and it’ll be ready. That wasn’t very comforting - it felt like somebody was just going to clean up in 15 minutes. When we got to the room there was trash not picked up. We stayed in a room with a plunge pool. The plunge pool was very nice, however the room was not so nice. The showers had horrible water pressure and you can’t use both showers at once or else one will have cold water only. There were broken tiles in the shower and the shower door would get stuck. Also, you couldn’t close one of the bathroom doors all the way. The room was always very humid and everything felt damp. However, the A/C did work well. It just isn’t a room you’d expect at a 4 star hotel. We also didn’t get housekeeping one day and had to request it. The room also smelled not great. The beds are firm. The pool and over water lounges were really nice. The pool has had the broken tile issue fixed, for anyone reading through reviews and wondering. The food is not very good here, and there aren’t many options. The buffet is small and only offered for breakfast and lunch. They advertise multiple restaurants for dinner but they rotate them so there are 2 restaurants each night and they are all in the same space that looks like a hallway and is way too warm. You have to make a reservation or else you have to get room service for dinner. All of the employees are extremely kind, and the nightly entertainment was good. Other than the nightly entertainment though there is not much to do other than sunbathe/swim. Bars don’t open until 11, and they close at 10:30. If you do stay here and want to go on a snorkeling excursion, I recommend the money bar snorkeling tour as it is just an 8 minute walk from the hotel. It was great! Overall, we’re giving it 2 stars because the staff, the main pool, the plunge pool, and the shows. Otherwise it’d be a 1. I recommend staying elsewhere, unfortunately. It’s just not worth the money we spent on it.