Fiesta Inn Express Puebla Explanada

Great location, clean and comfy beds, friendly staff. Breakfast could be improved.

The rooms are very clean and comfortable. The only issue would be the shower as it has a large ceiling mounted spout, so your hair will always get wet and no refrigerator. A small shop sells snacks and personal items at the front desk. The included breakfast was great, with a large amount of fresh fruit, coffee, and an omelet chef. Front staff are polite and usually speak enough English to navigate any interaction. It's attached to a shopping mall, with a grocery store for easy access.

The hotel, where the opinion of the personell rules ! You reserve a regular room, do not ask for anything special, well at check-in they tell you, you reserved a handicapped room. No problem, just tell me, because my rate was very cheap, this is what I get, but do not tell me that is what I reserved. At check-in you get advised breakfast starts by 6am until 10am, but be careful after 10am no breakfast will be served and you need to ask for room service. Imagine your surprise, you check for a breakfast by 6 am and nothing is actually prepared and the helpful person at the reception just offers you an apology, "sorry today breakfast is served by 7am". Well if your staff is late should not be my problem, but now I need to leave without a breakfast. But hey, they just sign you up for the Fiesta Rewards, their loyalty program, just as a great service, you do not want to be signed up, they just do not care and they certainly do not ask, be happy to be a loyal guest of whatever the staff feels, could make you happy.