Finca Prats Hotel Golf & Spa

One of the best experiences i’ve had in Europe all together. The service is brilliant, kind staff, good breakfast and nice Spa. I am looking forward to return. Close to center of Lleida, romantic vibes and the room was clean.

A good hotel that has seen better years. The “cool” vibe of its architecture is carried by the reception and restaurant staff, who think that being professional at a hotel excludes being courteous and warm. You make a reservation at the restaurant and then they make you wait 15 minutes until you are “allowed” to enter the restaurant.” The “reason”? So that they can handle the load. Then they should make when one can reserve depend on that since they know how many people are coming when. The funny thing is that the tables were only half occupied with several waiters. We haven’t been seated longer than 2-3 minutes when the waiter wanted to know if we were ready to order (instead of letting us in earlier so that we would have time to choose…). Too much ritual.

Mixed feelings about this one after a weekend stay... The staff was kind and professional and I enjoyed the location just outside Lleida but within a short drive of everything you need. The all-included minibar was a nice touch. Unfortunately, the breakfast was quite basic for a place that calls itself 5-stars, and the maintenance level across the hotel was typical of old Spanish establishments, e.g. lacking attention to details. I also felt like there were many missed opportunities to improve the service for guests while making more money for the business - like having a bar service at the spa or selling local products from Lleida in the lobby. On a side note, I'm curious why such a massive property doesn't have an outdoor pool, and why it does have a strange fountain-like contraption instead, overlooking the spa.