Flat Jatiúca Suítes Resort

Very dated and tired rooms. Walls stained throughout, strong smell of damp(and chemicals) and with stained bed sheets. Everything felt and smelled damp. Doors and walls were stained and looked like they hadn’t been painted in years. Old and rusted appliances throughout.This was probably the most run down room I have ever stayed in. The breakfast buffet was good- which is in the resort part of the hotel. The pool area was pleasant but needs updating and upgrading. Staff were very friendly and helpful.

The place is amazing, the pools are amazing, well taken care of and a pleasure to take a stroll through. The staff is friendly and helpful, always ready and responsive. The room is where the stars dropped. We booked a suite for 3 people, at the suites, Slaviero part of the resort. The suite that was given to us had a master bedroom with a king size bed and a living room kind of area with a couch, TV, minibar and a third, much smaller and out of place bed for the third member in our party. The cleaning crew would often forget there were 3 people in the room, leaving only 2 towels, two glasses, etc.

Worst experience ever, the staff are extremely not cooperative and they don’t give basic services, I got trapped in the hotel because they don’t have an umbrella