Fletcher Hotel Restaurant Erica

We enjoyed an overnight stay here as part of an 'Operation Market Garden' trip. The location and setting of the hotel are wonderful, but we had trouble making a reservation through Booking.com (which we have never had with any other hotel), and our reservation was cancelled without any reason, and then rebooked for the wrong date. The hotel was not able to help us with this problem and we never received our money back. When we rebooked for the correct date and arrived, we found the staff at reception and in the restaurant a little bit disorganised.

On the 15th of May 2025 I made a reservation via the "stayforlong" website . Just after receiving confirmation via email, I called the hotel front desk and they once again confirmed my booking. I do not know what happened afterwards but, long story short, my reservation was cancelled and nobody informed me about it. Even when I called the front desk the day of arrival, saying that I was late, nobody ever told me anything about the cancellation. I found out that there were no rooms available for me only when I arrived at the hotel later that night. The manager, available on the phone, said that they processed my cancellation the day prior to my arrival and that the booking company should have been informing me but, is it normal that nobody from the front desk warned me about it and when I called the first time they confirmed my reservation instead? End of the story, nobody was able to find a solution and I had to drive away very late at night, looking for a solution.

Horrible receptionist, no communication about policy change, mediocre breakfast This hotel k is definitely not worthy of a 4-star rating: 1. We made a reservation for one room, including our dog. We got a written confirmation that our dog was welcome. Upon arrival however, the receptionist, an older man that hardly speaks English, told us in a rude way the dog was not allowed. When we showed him the written confirmation, he simply stated that there was a policy change after our reservation and that we were called about this one day before our arrival. We politely asked to speak to the manager, who could not be found, after which another employee had to fix the situation. The receptionist hardly gave us a look, acted as if we tried to smuggle our dog in, seemed to be bothered by non-dutch speaking people showing up at this desk (how dare those foreigners come to a hotel!) and never apologized for the miscommunication about the dog policy. 2. ⁠We sent an e-mail to bring the rude behavior and the shabby policy change communication to the attention of the management. They’re response was completely off-topic, not addressing messing up with the policy change, or the rude receptionist, but instead focusing on a minor detail in our e-mail. 3. Something we would normally not complain about, but also not four-star worthy; this hotel also serves mediocre breakfast. Dry baked eggs, watery juice, etc…