FlowSuites Polanco

We went here in 2021. During the peak Covid season. We had come from India and this was a completely strange country. The hotel staff was very friendly and nice. They even helped us arrange a tour to the teotihuacan pyramids. There was also a zoo and playgrounds nearby. We stayed for 14 days and it was absolutely amazing. Would visit again for sure !!!

I strongly advise against booking a stay at this hotel. I recently made a reservation and provided my credit card details—a card I seldom use. Shockingly, the very next day, I noticed about 20 fraudulent charges originating from Mexico. When I brought this issue to the hotel’s attention, they outright refused to acknowledge any responsibility for this distressing situation. Furthermore, their customer service was appalling; they were incredibly rude and even charged me for the first night after I canceled my reservation. It's clear that this establishment does not value customer security or satisfaction. Who would want to stay at a hotel notorious for credit card cloning? Beware and steer clear of this place!

I recently made a reservation to stay at this hotel and had a very troubling experience. After using my credit card to make the reservation, I discovered that my card had been cloned and multiple unauthorized payments were made. I am extremely disappointed and concerned about the security measures in place at this hotel. I would advise future guests to be very cautious and perhaps consider using a different payment method or a more secure hotel. This experience has left me feeling very uneasy and frustrated.