Fort Lauderdale Marriott North

Currently under remodel, the Marriott is still a great hotel. The room was spacious and lovely. The bed was lower to the floor than I prefer, but it was comfortable. The AC was great coming out of the Florida sun to the cool room made it a great place to relax. The staff was kind and efficient.

The rooms are clean with proper beds and curtains. Airco works ok but pretty noisy. We specificly choose the hotel for the pool, only to find out that it is being renovated!!? And therefor.closed. Reception informed us is is on the website and also on booking.com. it is somewhere in the footnotes. The girls are very disassapointed especially when all looks to be just fine. For business travel I would say it is fine. For holiday I would suggest other hotel.

Date: June 7, 2025 Manager/Directorl Marriott North Hotel Fort Lauderdale, FL Subject: Concerning Experience and Recommendations for Improvement at Marriott North Hotel, Fort Lauderdale. Dear Sir/Madam, I am writing to express my disappointment with my recent stay at the Marriott North Hotel in Fort Lauderdale. While I commend the staff's willingness to assist with room changes and their generally positive demeanor, the overall condition of the hotel fell significantly short of the standards I expect from the Marriott brand, particularly considering the cost associated with booking a room. Upon arrival, I was unfortunately required to change rooms on two separate occasions before settling on one. The initial rooms were unacceptable due to pervasive foul odors and visibly wet carpeting. Even after accepting the third room, I was dismayed to discover trash remaining in the waste receptacle, indicating a lack of thorough cleaning. Furthermore, I was deeply disappointed that the hotel pool was out of service. This amenity was a key factor in my decision to book at your establishment, as my family was looking forward to utilizing it during our summer vacation. The lack of prior notification regarding the pool closure was a significant oversight. Beyond the specific room issues, I was concerned by the overall condition and cleanliness of the hotel. The general area surrounding the hotel appeared somewhat dilapidated and underdeveloped, contributing to a less-than-welcoming atmosphere. Inside the hotel, I observed a lack of attention to detail in terms of cleanliness, with dark stains and marks present in the showers of multiple rooms. In each of the rooms I inspected, the carpeting was visibly damaged, suggesting a broader pattern of neglect. My observations lead me to believe that the current level of maintenance and upkeep at the Marriott North Hotel does not reflect the expected standards of your brand. I am not simply seeking to complain but rather to offer constructive feedback that can lead to tangible improvements. Therefore, I propose the following: Immediate Inspection by Marriott Executives: I strongly recommend that executives from Marriott headquarters conduct an unannounced visit to the Marriott North Hotel. This would allow them to experience the hotel firsthand from the perspective of a paying guest and gain a more accurate understanding of the issues at hand. Comprehensive Renovation and Refurbishment: A thorough renovation of the hotel's rooms and common areas is necessary to address the issues of cleanliness, odor, and damage. This would include replacing damaged carpeting, repairing bathroom fixtures, and improving the overall aesthetic appeal of the hotel. Proactive Communication Regarding Amenities: It is imperative that guests are informed of any planned or unplanned closures of key amenities, such as the pool, prior to booking. This will allow guests to make informed decisions and avoid disappointment upon arrival. While I appreciate the efforts of the staff to accommodate my room changes, the underlying issues relating to the hotel's condition cannot be ignored. I hope that you will take my concerns seriously and implement the necessary changes to ensure a more positive experience for future guests. I booked with the reasonable expectation of a pleasant and relaxing stay, a standard that was not met during this visit. I do not know if I will get a chance to visit this Marriott again to see if it redeems itself but I hope this gets to the right person and they listen and improve so others don't have a dampened experience. Thank you for your time and consideration. I look forward to your response and a confirmation of the steps you intend to take to address these issues. Sincerely, Concerned Customer