Forums Boutique Hotel

The location of this hotel is very good. It is close to bars, restaurants, shops and train station. The choice at breakfast is very good. The staff at reception and at breakfast are professional and friendly. The Hotel room was very good and clean. The only negative was the twin beds need replacing as the mattresses were too soft and caused backache.

Excellent hotel, I'd have rated 5stars but the breakfast experience was a let down. Small space available and if you went downstairs after 9am you wouldn't get a place to sit (breakfast ended at 10am weekdays). You had to stand in the corridor or agree to sit in a cold room upstairs and go up and down to collect your items. It happened 2 days out 3 so not happy as they seemed unprepared to deal with it. We had an excellent family room that we really enjoyed and appreciated as having two tall children, often meant they had sofa beds, not here!!! The lady in reception was also very kind and helpful and extremely responsive via email. Thanks

We were given a hotel room that did not meet any hotel room sanitary rules. The room was not as advertised and not clean. Hotel receptionist wasn't helpful and unpolite. According to the hotel receptionist we got exactly what we booked i.e economy room. According to the receptionist the room was supposed to be exactly the same as in Booking.com photos but the reality was totally something else. The room stank of something, either urine, dog smell or sewage and the room wasn't cleaned properly. There was dust and hair everywhere in the room, including on top of wardrobe cabinet and hairdryer. There was even a rotten cherry on the floor which indicated that the room has not been cleaned according to the common sanitary rules. Also someones hair band was left hanging behind curtains. The room was old and worn, furniture was damaged and there was an awful stinky carpet with stains on the floor. Even the towels were old and ugly. According to our understanding and past hotel experiences, this room should be declared as out of order instead and not rented out to the hotel customers. Both of us, myself and my partner also got an allergic reaction whilst staying in the room for just one night. Most likely it was caused by the exessive dust in the room that made us cough constantly. Unfortunately I didn't read any of these bad reviews about this hotel written in Google reviews and Tripadvisor beforehand. According to the hotel receptionist the hotel manager was supposed to get in contact with me, but no one ever did.