Four Points by Sheraton Brisbane

The hotel has some areas for improvement, but one staff member truly stood out. • Facilities: ◦ Lobby: Compact in size. ◦ Breakfast: Simple spread—manageable for a day or two, but limited variety. ◦ Guest room: Approximately 25 sqm, which feels quite small. It only has a 1.5m queen bed and a shower (no bathtub). • Service: During our 3-night stay, it was clear the hotel was understaffed. There were minor issues with housekeeping and coordination between departments. However, our experience at the restaurant was excellent, thanks to Elaine—one of the staff members who speaks Chinese. She was warm and attentive, promptly addressing our dining feedback and listening to our concerns about the stay, which she passed along to the team. Her personalized touches made all the difference: she offered chocolate drinks to our kids, checked if we wanted noodles, and asked how we preferred our eggs cooked. Even with the simple breakfast options, her care made the meal feel special. A mixed stay overall, but Elaine’s service left a great impression.

Here for a 6 night stay to visit Brisbane and surrounds. As a Gold Elite member, I was given a corner room on a high floor away from all the current construction work at the other end. So we are spared the noise. On this 1st afternoon, Ben the tech guy was very helpful and friendly in helping us to connect our streaming device into the TV hdmi socket. Rather disappointed, however, with the fact that there is no proper coffee machine (like Nespresso) in the room for a 4-star Marriott-Bonvoy hotel. Only a kettle and instant coffee are provided. First of many Marriott-Bonvoy hotels we've stayed at offering just a kettle and instant coffee. Yes, very disappointing. Other that that, room is adequate and clean enough. Need to get house-keeping to clean the sink tomorrow so it can drain properly. Concierge personnel also courteous and friendly. Lots of restaurants around and walking tracks to enjoy the Brisbane River.

I have stayed here for business several times over the last year. It’s a mid-tier business-oriented hotel with smaller but decent rooms and the “bathroom in a glass box” design that was briefly chic a decade ago. Although pitching itself as a premium property, in fact the Four Points itself has no amenities at all (no restaurant, no minibar, no in-room dining) - all of this is provided from the affiliated Westin hotel next door. Meh, I guess, but at the price point I’d expect these things on site. There are two modest issues - the hot water is consistently adequate at best, you have to set the tap to full hot and even then it’s just ok. And the wifi is appalling - to get the best out of it you have to join Marriot Bonvoy but even then the speed and bandwidth are inadequate for streaming or using a business VLAN. There is one MAJOR issue - noise. Within the property, noise from the corridors easily penetrates the flimsy room doors. You will know whenever the lift arrives or someone walks past your door. But worse than that, if you are in a room facing Mary St, you will be kept awake by the Cross City Rail works directly across the street. They work 24/7 with massive industrial equipment, cranes, tunnelling machines and heavy vehicles coming and going. I think they pay a guy to bang on a girder with a 12” shifter all night. I have previously stayed in rooms at the back of the property and it’s not so bad there, but in this visit I’m directly fronting the street and I have not slept a wink.