Four Points by Sheraton Istanbul Kagithane

Breakfast was excellent, and the facility felt new and well-maintained. It offered a perfect environment for business travelers, with spacious rooms and a comfortable setup. Overall, a great place to stay. It’s a bit far from Istanbul’s city center, but there are plenty of restaurants and shopping malls nearby to make up for it.

Zen spa is very good, nice, comfortable, thank you birol.. I'm so happy massages here, and also the therapist is very kindly, beautiful, and friendly also

Extremely Disappointing Stay – Unbearable Heat and Terrible Service Stay Dates: May 16th to May 18th, 2025 This was one of the worst hotel experiences my wife and I have ever had. We stayed from May 16th to May 18th, 2025, expecting a relaxing holiday—but instead, we were left frustrated, sleep-deprived, and even sick due to poor management and unacceptable service. Everything seemed fine at first, but suddenly, the air conditioning began blowing hot air. As residents of the Middle East, we are very accustomed to using AC regularly, and a cool room is not a luxury—it’s a necessity. We immediately contacted reception, only to receive an unbelievable response: they had turned off the entire hotel’s air conditioning system and switched it to heating. The room temperature climbed to a stifling 28°C, making it nearly impossible to sleep. The solution offered? Open the window and turn off the AC. This was laughable—only one small awning window could be opened, and it barely let in any air. We tried this anyway, but it made no difference, as it wasn’t even cool outside. We complained again in person at the front desk, and were told that because 30% of the guests said it was cold, they decided to switch to heating. What about the other 70% of guests? What about us? We paid for our stay expecting basic comfort, and this kind of excuse shows a complete disregard for the rest of their paying customers. We even requested a fan or some form of cooling device, and that was ignored. Nothing was sent to our room. No apology. No follow-up. Just silence. The heat in the room became unbearable. We couldn’t sleep properly, started feeling sick, and ultimately had to check out early at 6:00 AM on May 18th. We ended up staying at the airport just to escape the heat. This hotel does not care about guest comfort. They prioritize a small portion of guests and completely ignore others. Their air conditioning system is unreliable, and their customer service is shockingly poor. We regret booking this stay and would strongly advise others to stay away—especially if you're expecting basic comfort and responsive service. This was a huge letdown.