Four Points by Sheraton Jaipur City Square

This was my second stay at Four Points by Sheraton, Jaipur, and once again, it was a truly relaxing experience with my family. The hotel staff is extremely helpful and professional, making us feel welcomed and well taken care of throughout our stay. We especially enjoyed the swimming pool, and my kid had a great time there. The complimentary steam bath and welcome drinks added an extra touch of relaxation to our visit. The property is well-maintained, neat, and clean, reflecting the high standards the hotel upholds. The breakfast spread is impressive, offering almost everything one could ask for, from freshly cooked dishes to a variety of fresh juices. Overall, I absolutely loved my stay and would highly recommend Four Points by Sheraton, Jaipur to anyone looking for a comfortable and enjoyable hotel experience.

This is one of the most value for money property in Jaipur City. Located at the heart of the City. Surrounded by host of local shops and frequent availability of local transportation facilities. Rooms are decent with all required facilities. Well groomed staff is very helpful for all your requirements. Good food options.

This property is far from a true five-star experience – at best, it's a premium three-star hotel. There was absolutely nothing that reflected the Sheraton brand's reputation for world-class hospitality. When someone books a five-star hotel, they do so for the premium experience – impeccable service, comfort, and attention to detail. Unfortunately, none of that was present here. The property felt more like a three-star hotel, and the service barely matched even two-star standards. The room experience was particularly disappointing. When we entered, we were greeted with excessive humidity, visible mold on the wooden furniture, and a general sense of dampness – clear signs of poor hygiene and maintenance. The room was much smaller than advertised – definitely not 300 sq ft – and the washroom was extremely cramped, around 25 sq ft at best. We had to request a room change to the 7th floor, which was marginally better in terms of cleanliness. However, even this room had broken fixtures – the phone cord and tissue holder were damaged, the sink was unclean (attached photo), and we even spotted cockroaches in the washroom. The grooming kit provided was of such poor quality that using the toothbrush caused gum bleeding. The glass shower enclosure was also unhygienic and poorly maintained. Room service was equally frustrating. Requesting even basic items like a water bottle took a minimum of 30 minutes – as if they were sourcing it from another planet. This level of service is completely unacceptable, especially at this price point. The location is another drawback – the hotel is situated in a congested area, near coaching centres and lacks the ambiance one expects from a premium property. At ₹7000 per night, this stay was simply not worth the money. During our 3-day, 2-night visit, we did not experience anything remotely close to five-star standards. Thankfully, we hadn’t booked an extra night – we were just waiting to head back to Delhi. Verdict: We do not recommend this property at this price. It fails to justify its rating and does not deliver the experience it promises.