Four Points by Sheraton Kuala Lumpur Chinatown

Truly a very good hotel that lives up to its reputation. Rooms are very clean. Facilities are everything you need and very well maintained. Housekeeping is impeccable! Not a speck of dust nor stray human hair. Staff was really kind to extend late checkout. Location is very good for Petaling street, walkable to pasir seni MRT and Maharajalelah LRT. Will stay again!

This was my third stay at Four Points by Sheraton Chinatown, and I must say—it was the most memorable Marriott experience I’ve ever had. I checked in during my birthday week, and to my surprise, the team had prepared a lovely setup in my room to celebrate the occasion. It was such a heartwarming gesture and really touched me. Thank you for going the extra mile. Great job to the whole team!

The best part about this hotel is its location. Situated right smack next to Chinatown, eateries and bars greet you as soon as you step out of the hotel. Amazing location aside, the hotel was otherwise decent. Not bad but also nothing to shout about. Rooms were clean and relatively spacious but did seem abit dated, while the bathroom was abit too small for my liking. The bed and pillows were comfortable. Wanted to go for a swim but the pool area didn't feel inviting so opted for the fitness centre instead which had a functional trainer machine, dumbbells, several bikes and treadmills. More than sufficient for a good workout. Had the Peranakan Hi-tea set at Lady Yi's Teahouse and it was a nice experience overall. While I did not patronize Jann's Bar, I felt that the atmosphere was perfect for an evening wind down; the bar looked amazing aesthetically with a good view of the Petronas Twin Towers. Will definitely pay them a visit the next time around. A few things which aren't major issues in itself but given the highly competitive hotel landscape, stood out like a sore thumb. The lack of a soft close toilet cover, the absence of a rain shower and the fact that free parking isn't included. While the rate of RM5 per day (unfortunately, I paid RM10 despite my card being validated which I attribute to human error) is very much small change, one would wonder why this isn't subsidized fully by the hotel. For an extremely small cost, the overall customer experience would be so much better. All in all, a decent stay (for RM285 without breakfast) but short of being 5 stars for the reasons stated above.