Four Points By Sheraton Makassar

This hotel have been a home for the last couple of week. I would like to say thanks especially to House Keeping and the Team at the Restaurant for giving us an excellent services. All the food and beverages served for me everyday were great.

Booked a room for around about 640k a night. It was clean but the bathroom had a shower door that was hanging on the last screw. Also the mirror frame had some moisture issues. The bed was really good, the best I've had so far from all the hotels around Makassar! The swimming pool floor had seen some better days. The pool itself was clean but had some missing tiles. Around the pool was pretty bare not much to do. You could walk inside a hallway from the pool floor. And then it was like you're urban exploring your hotel 😅

All marketing words are perfectly described as marketing magic words on aTV Channel Hotel Info, but there are some things that are conveyed starting from the Chef and other teams that do not reflect what I see, feel about many things: I do not see any touch of Art starting from the Hotel entrance, Lobby, Surrounding, Corridor, Lifts, nice and green garden, Room Amenities are very cheap, there are no bath-math, the bathroom floor is very slippery, no face / hand-towels, the water kettle lid is broken, there are only 2 bottles of water in plastic packaging too! The washbasin tap is loose and very annoying, there is a part of the washbasin table that is peeled off because it is made of plywood, there is a painting on the hardboard that is very irrelevant, I was only in this hotel for a few moments but I found many things that are not ON BRAND! The Lobby area is very dry, the selection of FF&E is totally not correct, the pillars is away too much and this is hard building nothing much you can’t do. I believe, the water picture is there but I didn’t see any water flow! I am really speechless about the Brand images of Four Point By Sheraton here in Makasar. The FO staff went we were check- in is able to recognized our reservation. bellboys delivered our languages right after we were arrived in the room. The rest of service culture I didn’t experience at all.