Four Points by Sheraton Offenbach Plaza
Offenbach · Germany · Ernst Griesheimer Platz 7
About Four Points by Sheraton Offenbach Plaza — Luxury Boutique Hotel in Offenbach
Four Points by Sheraton Offenbach Plaza is an exceptional 4-star hotel in Offenbach, Germany. Guests enjoy a distinctive experience combining world-class facilities including bar, co working, gym, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.2 / 5
It is a very nice hotel. The stuff is nice, but not all of them speak English. Only problem I had was with the parking, whixh there is a little of for free, there is a garage, but it is paid.
The rooms are hot like hell. No aircon only fans. Staffs are very slow and made mistakes all the time. Wrong checkin, overcharged us, then when you ask for refund. Their process is hell long. This can’t do, that can’t do. Will not stay here again and won’t recommend to anyone.
Reached out almost a month in advance about a booking issue and was told to follow up later — which I did, twice. Then: silence. No reply until after my stay, when I called, only to be told, flatly, “nothing we can do.” Not a single reference to the previous exchange, just complete indifference. It felt less like a policy issue and more like they were stalling until they didn’t have to care anymore. Even the feedback I submitted right after was completely ignored. Unreliable, indifferent. Never again.