Four Points by Sheraton Seoul Gangnam

2025/07/28 for one night. Recommend/would stay again. Nice room, A/C powerful, shower is a soothing rainmaker, two robes and slippers. Room designed with high ceiling, wood floor, felt roomy and cool. Bed and pillows just fine. 3rd floor breakfast = outstanding, variety of food cultures, Euro, Asian, hot and cold offerings, nice coffee machines, juices, polite and efficient attendants, bright room. Pop music, would be more soothing in the morning with some Korean instrumental folk music. No big lobby scene, reception desk on ground floor entrance. Bar/lounge next to reception (did not use). Did not use fitness center, can't review it. I will book again, and recommend, in Gangnam.

Some places offer comfort, others deliver great service—but this stay gave us something rarer: a sense of being cared for. From the moment we arrived, every interaction felt sincere. The front desk staff didn’t just check us in—they welcomed us. The room itself was a sanctuary: spotless, calm, and filled with thoughtful touches that whispered, “You matter.” It wasn’t luxury in the conventional sense. It was something deeper—a feeling that lingered long after checkout. A reminder that the best trips don’t always take you far; they bring you closer to what truly matters.

As a group of guests who booked over 20 rooms — a sizeable and respectful group who expected service standards worthy of the Four Points brand — we are deeply disappointed by the unacceptable behavior and lack of service mind demonstrated by your front desk staff. We entrusted the hotel with our luggage, only to be repeatedly told that there were no bags left or that someone had already taken them — when in fact our bags were later found exactly where they were supposed to be, in the luggage storage room. Even more concerning was the staff’s dismissive attitude and unwillingness to assist or take any responsibility for resolving the situation. Such poor handling and lack of basic courtesy are absolutely unworthy of an international hotel brand that should uphold genuine hospitality and professionalism at all times. This experience left us feeling disregarded and unwelcome, despite being guests who were polite, cooperative, and placed full trust in your property. We expect a clear explanation and immediate improvement in your staff’s service attitude to ensure that no other guests have to experience this level of frustration and disrespect in the future.