Four Points by Sheraton Taicang

It's a nice hotel but signs of its age are showing up. Rooms are large and comfortable, with good quality toiletries and linen. Fitted with the usual requirements, has a nice view from the room. Breakfast was included, it has western and Chinese options. Nothing fancy but not bad either. Service could be better. Room service was available till 11 pm however the food wasn't great. They have one chinese restaurant but i didn't go there during my stay. They have an indoor swimming pool, gym and a few cycles on rent. Hardly any staff speaks English so your mobile translator is an essential thing to have to communicate with the staff even when ordering in room dining. The hotel is located within walking distance to a big mall, numerous restaurants, bars, cafes etc. Overall a decent option for staying in this city.

Decent service, good location and wide range of options for breakfast. Only recommendation is to be have more English-speaking receptionists.

I am a Foreign ESL teacher living in Suzhou,Taicang. and I went to this Hotel to Get some information on one of the Restaurants , because my colleagues and I wanted to have Brunch there, and as I went to the front desk, There was ALAN the FB supervisor and i asked a simple question, and he was so RUDE to he , and he fane me away to say the restaurant is closed , NOT even listening to my question.I was Judge because of my skin color , and I told ALAN, that he should not judge a person by their looks and he needs to get more CUSTOMER SERVICE training, because his attitude was very poor, and I didn't like his rudeness toward me. Please treat all customers with respect , and don't judge people.