Four Seasons Hotel Los Angeles at Westlake Village

***Please understand what a Four Seasons hotel is meant to be before booking*** Staying at a Four Seasons hotel is all about modern luxury. Having a very personal experience. And this location lived up to that and then some! I was in town for work and my husband tagged along and worked remotely from the hotel room. The room was spacious and had a great little table work station by the windows. The bathroom was lovely with a full shower, stool room and full sized tub. The coffee area was well stocked and included a nice sampling of teas and coffees. All of the staff is very friendly and seem to enjoy their job and take pride in their work and giving a great personal guest experience. Enjoy your stay, unwind and if you would like something or have a question, don't hesitate to ask someone at the hotel if they can accommodate it for you.

When we checked in the room was so noisy that we moved rooms. You could hear every car, every conversation from valet parking. We “upgraded” to another room facing the waterfall. It smelt so badly that we had to leave the windows open all night and turn the AC on. Then we decided to go to the pool the next day. About four people that worked the pool walked by as we set up our own chairs, opened the umbrella etc. we were never asked if we needed anything. They acted liked we weren’t even there. I use to love this place. It’s gone down hill. There was hair in the bathtub, hair in the shower and the smallest stain on the sheet. Thankfully I had my own sheets and didn’t sleep with that. The baseboards and behind the beds and side tables need a major deep cleaning.

I live local and occasionally my girlfriends and I get together for a spa day at the 4S in Westlake. We met yesterday, and had a terrible experience after our amazing massages. I will start with the positives. The remodel is beautiful, they’ve done a wonderful job creating a chill vibe, everything is clean and beautiful. We all were happy with our masseuses. However, it went downhill when we went outside to the adult pool area for some cocktails and lunch. Morgan, was our server and training a new hire. The wait time for drinks was 30 minutes, for five glasses of champagne. On the second round, which again took 30 minutes to get, we asked for some cranberry juice on the side for our mimosas this time so we could add how much we wanted. It came in a large glass (not a small carafe), which was impossible to pour into a champagne flute, and we were charged eight dollars for it. Unfortunately, things did not get better with the food. The Baja tacos were tiny (street taco size) and terrible, we got three orders and no one finished them. The fish was dry and the red sauce on the was not good. When we complained, no solutions were offered. Lobster tacos and hummus, just average.