Fox Pointe At Redstone By Lespri Management

It’s been 72 business hours and still no response from the manager. The front desk asked me to email the manager directly after checking out and I still have not heard back. I’ve always enjoyed staying with Hyatt, but this visit was full of issues that really affected my experience. Our room wasn’t ready until right at 4 p.m. when we checked in. Housekeeping never cleaned our room the last day even though I asked multiple times and confirmed at the front desk. The front desk later said they only do house cleaning in the morning which if that were true why would they tell me at noon the same day they would do it? We never got the towels we were promised either until I asked after 7pm a second time on Sunday evening, and there appears to be mold in the shower. On Saturday, our keys stopped working and we had to be escorted to our room. Even at the restaurant, items on the menu weren’t available. It also felt like the property was understaffed — I even had to ask multiple times just to get my friend added to the room. I checked in with my credit card then they had to re check me in an hour later. They also confirmed I was in the same room the third night and shut off my keys the third day and had me redo my payment method again that third day. Overall, it was just one issue after another. All of this is well documented.

Don’t check in too long after 4pm or your room will be given away! After driving 12 hours with 3 small children, we pulled up to the Hyatt to learn our room was given away and they had no rooms left. We were promised a refund and a comped stay at a similar hotel. Sounds good. The hotel was not similar, no pool, old and run down. We ended up booking another hotel in Midway on our dime because we were supposedly getting a refund. Over 2.5 weeks later and no refund. I have contacted Lora (assistant manager) multiple times thru phone and email with no response. So booking at the Hyatt ended up wasting my time and cost me double by the end of it and I didn’t even get past the lobby!

Checking in was a disaster, associates had no idea what to do, going through a new system! They say they are a 4 Star place to stay, but really a 2 star service. The breakfast was un pleasant, watery fake eggs and not pleasing to the eye. You have folks who are high end and serve them 2 star food, not good 😐. Would not want to stay there again.!! The magical nursery that's just north of the Hyatt was spectacular to go visit on a Sunday morning, beautiful flowers and plants. And better food and coffee.