Freycinet Resort

Travelling from Canberra and stayed here last night. Stunning views. Great location. Stylish new rooms that are really warm and well equipped. Don’t see an issue with the showers as per a previous review. Food was great and the staff were extremely helpful and friendly. I’d definitely recommend for couples looking for something romantic

Freycinet Resort proved to be an excellent choice for our recent stay, offering a truly enjoyable experience. The location is simply superb, perfectly positioned for easy access to both Coles Bay and the stunning Wineglass Bay walking tracks, making it an ideal base for exploring the best of the Freycinet Peninsula. Adding to the charm, the sunrises from our room were absolutely beautiful. Our room was commendably clean, providing a comfortable and welcoming space after a day of adventuring. A standout feature was the heated bathroom floor, which was a delightful touch, especially on cooler mornings. Beyond the amenities, the staff truly made our stay. Every team member we encountered was incredibly friendly and genuinely helpful, adding to the relaxed and welcoming atmosphere of the resort. The breakfasts were absolutely phenomenal! We especially loved the salmon avocado toast, which was a delicious and fresh start to our days.

We recently stayed in the Hazard View Retreat room, and while the location and views were lovely, our overall experience was disappointing. Firstly, I want to acknowledge that the staff were absolutely wonderful. They were polite, friendly, and genuinely helpful throughout our stay. Unfortunately, the room itself had some serious issues. A leaking downpipe just outside the bedroom window caused loud dripping sounds on the hot water tank, keeping us up at night. We reported this immediately and even sent through a video during our stay. To make matters worse, the brand-new carpet in the bedroom, although beautiful, had such a strong chemical smell that it made the room unpleasant to be in. To the point we slept with the window open in freezing weather and still woke up with stuffy noses. We raised both concerns with the team, and while we were promptly moved to another room (thank you again to the staff), it was a clear downgrade from what we had originally booked. After our stay, I emailed the resort requesting a partial refund due to the inconvenience and room downgrade. I received a blanket “no compensation” response and have been ignored ever since, despite multiple follow-ups. It’s a shame, because this could have been handled with a bit of goodwill and decent customer service post-stay. I hope this review encourages management to take these types of guest experiences more seriously and respond appropriately.