Fuji Marriott Hotel Lake Yamanaka

Lovely view of Mt Fuji from our 4th floor room, which included three comfortable single beds and a private hot springs bath behind a glass window with a retractable shade for privacy. Other family members stayed across the hall, no private bath or view of Fuji, but a very spacious room. They enjoyed nightly trips to the communal baths. We all enjoyed the ample buffet breakfasts with omelette station and fresh OJ machine, and we ordered ala cart dinner in the restaurant—always with friendly service. This hotel is in a quiet wooded setting, a bit out of town, so touring the area from here without a car involved a shuttle or taxi to the bus stop/station before proceeding by bus.

Nice hotel for couples. We had a private hot spring bath inside our room, with a huge glass window into the rest of the room. The public bath and onsen are clean, spacious, and never crowded. The outdoor onsen however, I wish it had a better view. It's jelly covered, and with all the trees, there's nothing to look at. The laundry on site was a good price and easy to use, but took 90 minutes to dry. The yukatas provided by the hotel were high quality and comfortable. I wish I could have taken them home. Our room had a great view of Mt fuji, but the tall trees made it hard to get a good photo.

Despite keeping Platinum Elite status for 4 years already, our room wasn’t upgraded even for a short 2 night stay. The person at the counter told us they can’t upgrade “we booked too late” and “no better rooms were available” and this wasn’t true because I checked in the app and some better rooms were available. Upon checking in, we were told that air conditioning wasn’t working in the entire building to cool down the temperature, only heating was available. So, to cool down the room we had to open the window … is it 21st century or what? Is is so hard to arrange air-conditioning system that cools or heats depending on paramters set in the room? We wouldn’t have booked this hotel knowing this upfront… most AirBnBs would be better options. The stuff told us wrong information about open air onsen availability. We were told that women are allowed on the second day, but the reality was the opposite, so my wife could NOT use open onsen… In the room, there was no outlets near the sofa in the room, so it wasn’t possible to conveniently working for extended amount of time. Again, how hard is it to make proper room design, so outlets are available where they potentially needed? Noise isolation in the room from the corridor was super bad, we couldn’t enjoy our sleep in the morning due to early guests talking loudly in the corridor and their children running in the corridor. Also it was difficult to sleep with open window due to car traffic nearby. We had to keep window open because there was no cooling ventilation. The light in the bathroom was very dim. The brightness of the light near the bed couldn’t be controlled. Again, what year is it? Why is it so difficult to install a light bulb with controllable brightness? Shower gel and shampoo was attached to the walls at a considerable height, so using them conveniently was difficult. What purpose does this have? Who could have come up with this poor idea? I couldn’t use my Netflix/Youtube accounts with TV in the room. Should I ask what year is it? The “executive” lounge was 4 sofas + 4 standing tables. Is it a joke or what? There was no properly arranged space to enjoy a drink and a family company in private setting. Why there is no lounge pictures in Bonvoy app? Overall, it’s been one of the most disappointing stays at Marriott. The cost of this hotel is comparable to the cost Westin Yokohama, but the the facilities / room quality was often not even close to Farfield. I’d love to have a refund.