Galeria Plaza Monterrey

we HATED this hotel, we visited Monterrey from Dallas and when we were searching for a hotel, this one got out attention, it’s pretty buy the service was HORRIBLE. 1- the AC didn’t work, we spent two days hot and we called 6 times until maintenance finally showed up to fix the issue after 37 hours.. 2- My mother was with us and one day she ordered dinner to her room around 5:30 pm, there were not utensils, we called and they never arrived until almost 9 pm. 3- privacy, there is not privacy if you are with friends or family members, in the hotel room there is a Cristal wall where next to the toilet and you can see EVERYHTING, you can see the person using the bathroom. 4- if you travel with you wife or husband or girlfriend or whatever, if you need to use the bathroom at night, you will wake up the other person because you need to turn on the lights and next to the bed is the crystal wall that separated the toilet and the bed .. so the light will be so bright for whoever is sleeping. There are sensor light on the floor but they turn pretty quick after 2 seconds so if you are doing your necessities you will need to be moving your legs so the lights won’t turn off. 5- parking is very limited. 6- another time we ordered dinner to our room and the person that brought the food DEMANDED cash tip, we were gonna pay and tip with our credit card but he got upset about it. 7- pool is very small and no sitting , you need to either stand and be cold since it’s not deep, or be on your knees and drowning … Also the area where it was very dangerous, for the price we thought that it would be in a better area. It’s pretty ghetto. We don’t recommend this place. It’s not worth the price.

My experience at this hotel has always been pleasant, but today fell short of expectations. I will not be returning due to the poor service, particularly from the receptionist, who questioned whether I had checked in all members of my family. We had arranged for our entire family to stay at this hotel for an event and had arrived at different times due to traveling from out of state. Moreover, I had paid for a Mountain View room, which was not provided. After a long day of travel, we were looking forward to resting, but the experience was frustrating. I have only been here for a short time, and we still have two more nights booked, but I would not recommend this hotel. They need to bring their old employees back.

The location is good and the hotel is new. However, 0 recomendation for this hotel!!!!! The service is horrible. My pijama was missing and even the day when I left there was no answer for my missing pijama. The same thing happened to my colleague. We reported but no reply. The cleaning lady always has an attitude of hatred. I asked her if she can help to change the ceramic cups. She said she will charge me to change the cup because it's hotel property? I told her the cup was dirty and no one cleaned it yesterday. She said she can wash the cup now and she didn't wash it yesterday because I didn't tell her anything ?! I said ok I will let the reception know to clean the cups. For the first time in my life in a 4 star hotel to be told like this. Never come back again .