Garden Palace Hotel

The hotel has a very classic Italian look with lots of potraits and antique for art lovers, it is located in the centre of the old town which makes it easier to get around, also just 2 minutes walk from the bus stop and very quiet too. Breakfast is also available and the rooms are quite cheap a d neat. Housekeeping cleans everyday, some rooms have sauna, jacuzzi and a balcony. I highly recommend.

Rooms are old. Didn’t look clean. You could tell the sink wasn’t cleaned. A hair (that wasn’t mine!) was on the shower wall all the time of my stay. Had to pay everything by cash, they didn’t take the card. You need to call for someone to open the door when you want to go in or out of the hotel. In front of the hotel is some construction going on: on the morning the noise was terrible. I guess it’s about right for the money I paid, but shouldn’t be advertised like a 4 stars hotel. But have to say: otherwise the location was perfect.

Unfortunately, my 5 nights stay in the hotel left only negative emotions. I'll start with the most unpleasant, while packing my bags, I mentioned that my gold necklace, which I’ve left on the table in the room, was missing. I have reported it to the manager. She called the cleaner and asked in front of me if she took the necklace, obviously her answer was “no”. No further action was taken. The only way you can get in the hotel is through metal gates which are constantly closed. Security man will open the gates on request. Very often he is not there and you have to wait for 5 minutes outside in the cold until someone finally comes and opens gates to you. On the photos, rooms look gorgeous, unfortunately in reality they are not. The bathroom in my room was broken, the light in the bathroom is so dim that you can barely find a tap. For all 5 nights bedding was never changed. If you arrive for breakfast late don’t expect there will be anything left. I arrived 30 minutes before the end of breakfast, and almost all the plates were empty no food left. Very long queue at the only one coffee machine. I had to move the dirty dishes to the side to sit at the table, waitress is not bothered to clean anything. The choice of food is also very poor. The elevator did not work. I would not recommend this hotel to anyone and I would not return there either. К сожалению мои 5 ночей проведенные в этой гостинице оставили только негативные эмоции. Начну с самого неприятного, пакуя чемоданы я обнаружила что пропала моя золотая цепочка с крестиком которую я оставила на столе в номере. Я обратилась к менеджеру, которая позвала уборщицу и при мне спросила не брала ли она цепочку, естественно та ответила нет с очень недовольным видом. Больше никакие действия не были предприняты. Вход в отель находится за постоянно закрытыми воротами которые открывает охранник по необходимости. Очень часто охранника нет на месте и приходится ждать по 5-10 минут на улице на морозе пока кто-то подойдёт и откроет тебе. На фото номера выглядят шикарно, к сожалению в реальности это не так. Ванная сломанная, свет в ванной настолько тусклый что можно еле найти кран. За все 5 ночей постельное белье было ни поменяно ни разу. Завтрак это отдельная история! Придя за 30 мин до конца завтрака мне ни досталось практически ничего, все тарелки пустые, очередь к единственному кофейному аппарату, столы никто не убирает, пришлось самой отодвигать грязную посуду в строну чтобы присесть за стол. Выбор еду тоже очень очень минимальный. Лифт не работал. Я бы не рекомендовала этот отель ни кому и возвращается туда я бы тоже не стала.