Garden Park Inn

The staff not trained to communicate properly with clients. They are rude and try to make as less as possible for comfort of their clients. Each time I asked for water bottles, hygiene products. They provide only one bottle per person. I asked them to store bought meat in their freezer. They refused even other hotels always agreed. Micromanagement, low service and economy will help them to loose money.

Unfortunately, our stay at this hotel didn’t meet expectations. While it’s rated as a 4-star property, the overall experience didn’t reflect that standard. One major issue was the lack of hot water during the first night. After a long journey, this was especially disappointing. Later, when hot water did return, it was discolored and had a strange odor, which raised concerns about cleanliness. The room had a noticeable smell of cigarette smoke, which made the stay uncomfortable. When we asked about it, there was no real support or effort to address the situation. We also had a very early morning tour and requested something small to take with us in place of breakfast. Unfortunately, we were told this wasn’t possible, as breakfast service starts at 5:00 am. The breakfast we had the day after was of low quality and not enjoyable. What made things worse was the overall attitude of the staff. They often appeared impatient or indifferent, and basic requests were met with reluctance. A more welcoming and professional approach would have made a big difference.

Extremely Disappointing Stay – Not Worth 4 Stars. This was by far the worst 4-star hotel I’ve ever stayed at. Honestly, I’ve had better experiences in 1- or 2-star hotels. No Hot Water & Poor Staff Attitude: On the first night, there was no hot water, which is completely unacceptable. When I asked about it, the staff member at reception joked that I could go to the sauna so it “wouldn’t feel so cold.” After a long flight and exhausting journey, I wasn’t in the mood for jokes, especially not in that situation. Later that night, hot water finally came—but it was brown and smelled terrible. That’s beyond unacceptable. Room Smelled Like Smoke & Rude Accusations: Our room clearly smelled like cigarette smoke. When we brought it up, the staff denied everything. The worst part: at check-out, they accused us of smoking in the room. That’s just offensive and unprofessional. Poor Breakfast Service: We had a tour at 4:30 am and asked for a breakfast box. We were told breakfast starts at 5:00 am—no flexibility, no solution. When we finally had breakfast after the second night, it was awful anyway. Unfriendly Staff & Insulting “Compensation”: Staff were generally rude and clearly annoyed with guests. After the stay, I filed a complaint through the booking platform. In response, the hotel had the nerve to offer me a 15% discount on my next stay—as if I would ever consider coming back (and which is by the way in the commission fee range of the booking platform^^). That offer was almost as insulting as the experience itself. Feedback to the manager: PLEASE! Take your staff aside and show them proper behaviour with guests.