Garrigae Distillerie de Pézenas

Great location and facilities, rooms are massive, staff are all fantastic!

This property suited my requirements exactly We loved everything about this hotel, from the outside to the inside. It was absolutely beautiful. The two bed rooms were decorated with elegant taste,very modern and contemporary. The bedrooms were very large and a bonus with their own shower and toilet. The kitchen is fitted with everything you need, The reception stuff were very helpful Lovely breakfast and dinner parking lot nice and big

I want to start by saying that our overall experience at the hotel was quite positive. However, there were a few issues that left us feeling a bit disappointed. We arrived at the hotel quite late, around 23:00, and were grateful to secure a last-minute booking. Our primary objective was to find a comfortable bed to rest before continuing our journey. The initial interaction with the staff was fine, and we were informed that the room would cost 116 euros, which was consistent with the price we had seen during our booking process. Unfortunately, our impression took a bit of a hit during the checkout process the following morning. We were presented with a bill for 172 euros by a different staff member. This was confusing and concerning, as we had been quoted a lower price upon arrival. After a discussion with the staff, the final bill was adjusted to 138 euros. It appeared that the higher amount was due to taxes and an additional fee of 15 euros for our small dog, who weighed only 2.5 kilograms. What disappointed us the most was the lack of clarity regarding these additional charges. When we checked in, no one informed us about the possibility of extra fees for having a pet, nor were we made aware of the exact breakdown of the charges. It's disheartening to anticipate one amount and then be confronted with unexpected expenses upon checkout. Despite this hiccup, we did appreciate the comfortable night's sleep we got at the hotel. The room was adequate for our needs and provided a decent level of comfort after a long day of traveling. The cleanliness and amenities were satisfactory, and the location was convenient for our onward journey. In conclusion, our stay at the hotel was a mixed experience. While we enjoyed the comfortable accommodations, the lack of transparency regarding additional charges left us feeling somewhat frustrated. We hope that the hotel takes steps to improve communication with guests regarding pricing and fees to ensure a more seamless and enjoyable stay for future visitors. We would also like to highlight some positive aspects of our stay. The availability of parking was a great convenience, and the presence of a garden area added to the overall comfort and convenience of our time at the hotel. However, we would like to suggest a small improvement. The red carpet in the corridor looked quite old and worn, which contrasted with the otherwise pleasant decor throughout the hotel. We recommend considering a replacement or refurbishment of the carpet to enhance the visual appeal and align it with the rest of the well-maintained decorations in the hotel.