Gastrohotel Boutique RH Canfali

The most incredible place! The staff are so attentive, polite and all lovely lovely people. They cannot do enough. Thank you to all the team especially Andrea the amazing cleaner who lined all my glasses and accessories out. Location is perfect in the beautiful Old town. The balcony rooms are a must! We will definitely be back!

This four star hotel is quite hidden away but once found the staff are lovely and always on hand to help. The rooms are lovely and clean but for a four star could be a little more modern as they could feel quite basic. The hot tub on the roof top is the icing on the cake, but just bear in mind their is only one and it could be quite busy in the peak summer times. The hotel food was absolutely stunning would highly recommend adding breakfast onto your stay. Absolute gem of a hotel!

Because we booked the hotel spontaneously, we couldn’t reserve one room for the entire stay and ended up staying in three different rooms — from a very basic one to a room with a direct sea view. In all three rooms, the air conditioners were in equally terrible condition. They were moldy. When we asked for the air conditioner to be cleaned, a staff member came and simply wiped the mold off the outside, but the rotating filter still had a lot of mold on it. At the front desk, we were told that it wasn’t mold but just dust. However, mold can’t be present only on the outside in such large amounts — it must be inside the entire air conditioner. This means that most likely the entire air conditioning system in the hotel is in very poor condition. Because mold is very harmful and toxic and can cause poisoning if spread throughout the room by the air conditioner, we didn’t use it. Instead, we were given a fan. Since we couldn’t sleep with the window open due to very bright lights from the street and a balcony shining into the window, we slept with the curtains closed. It was terribly stuffy and very hot. We woke up sweating, which caused quite significant discomfort. Unfortunately, during our entire stay, no one properly cleaned the air conditioner. We asked for compensation, but our request was denied. On the positive side, I can say the hotel is in a very good location. The staff are simply amazing, and the food is very tasty. The manager at the reception, Marcos, was super friendly, told us a lot about Benidorm, and was a very positive person. We were happy to see him every time. Unfortunately, these positives do not outweigh the serious downside of the health risk caused by the mold.