Gatzara Suites Santa Gertrudis

Disappointing experience. That is how I would describe the overall sentiment after a 4 day stay. Let’s start with the positive. Most of the staff is friendly, the location is quite good and central if you wish to explore more of the island and there is private parking under the hotel. We booked the room directly on the hotel’s website and they promote all kinds of perks to those who do. Late checkouts, welcome presents, etc. We got exactly non of it aside from the parking which from what we heard is pretty much free for anyone as long as there is space. On the website there is a whole section talking about the local and sustainable breakfast. Well, there is no breakfast at all. Not even an option. Instead you get to enjoy the breakfast at a nearby restaurant where you will receive a 10% discount. But as a couple drinking a juice, a coffee and get something to eat the bill was between €40 and €50 euro per day. The website promotes late checkout upon availability for those who book through the website directly. Partly true. It will come with an €80 price tag so keep that in mind. The welcome present? All these hidden costs did definitely sweep me off my feet as they describe on their site. Unless the bottle of water in the room was the welcome gift. The swimming pool was simply dirty and looked like it had not been cleaned for weeks. There is a bar next to the rooftop pool but it is not open during the day. So forget a drink while enjoying some sunbathing time. The elevator was broken which was quite inconvenient. Can happen, but was annoying since the car park can only be accessed via the elevator. The rooms are very basic. Materials feel cheap and the blanket smelled dusty and moldy. The shower is nice, so points there. All the rest feels like a budget hotel desperately trying to make it look nice. All in all, considering all the hidden costs that are included in many other hotels in the area the value for money is waaaay off. More luxurious hotels offer a better experience at the same price if you factor in the cost of the non included breakfast. Although the staff is friendly they did not show any signs of actually wanting to make our stay more memorable in a positive way. By the decisions they make they are also not showing they care about the guest experience and instead set false expectations, which leads to disappointment

I recently stayed at this hotel, and my experience was far from satisfactory. Room 101 was directly adjacent to a restaurant, which stayed open late into the night. Unfortunately, this meant I could hear everything - from loud conversations to clearing up the tables. Despite being exhausted from traveling, getting a good night's sleep was impossible. The noise started around dinner time and continued past midnight. I tried to drown it out with earplugs, but they barely made a difference. I called the front desk to request a room change, but they were fully booked and couldn't accommodate my request. The staff apologized, but that did little to help the situation. The room itself was decent, but it didn't matter because the noise overshadowed any positive aspects. If you're looking for a restful stay, avoid this hotel, or at least make sure your room is far from the restaurant.

Disgusting ownership, STAY AWAY. My wife and I were so excited to stay at this hote, but got the (fortunate!) news we were pregnant a week in advance of the trip. We politely called the owner to ask for some type of refund because we were unable to make the trip now. Not only did she not agree to a refund, she wouldn't refund so much as a dollar or even provide a credit. I totally understand businesses have to operate and have to make a living, however the property was far from full (which means they did not lose any money from people who couldn't book previously), and any self respecting business would have found a way to give even a partial refund. Do the right thing next time, Maria. I iwill tell every single person