Genting Hotel & Spa at Resorts World Birmingham

We had the most wonderful time here celebrating our wedding anniversary. Even when calling in advance to discuss our needs, Anmol provided such a lovely service and was so accommodating. Her kindness really helped make our experience even more special. I couldn’t recommend this hotel enough- beautiful interior, welcoming staff, lovely spa facilities. We will definitely be back again soon! Thank you so much

After browsing the reviews in abit baffled, we've booked a room and went for a meal at the sky bar. The staff were brilliant, room service was good and efficient & the hotel room was clean and air con was on when we walked in. The price was actually cheaper a night than a premier in & the experience and location is 10x better. Can't ask for more really

**Hotel Review - 4-Star Stay** We recently stayed at this 4-star hotel, and overall, it was an enjoyable experience. Our check-in was seamless, with Emilia greeting us warmly. She was very professional, welcoming, and helpful, setting a positive tone for our stay. We decided to park in the underground car park, which is a bit pricier than the Resorts World car park, but the convenience of being directly underneath the hotel made it worthwhile. If you're not keen on walking across the shopping center, this is definitely the option for you. The room was spacious and comfortable, providing a relaxing retreat after a day out. One thing to note is that the hotel is quite large, so depending on your room’s location, you might have to walk a bit to get to certain areas. The bathroom was clean and stocked with ESPA-branded amenities, including shampoo, conditioner, body wash, hand wash, and body lotion. There was no bath, but the shower was nice, and they also provided a shower cap and sanitary bags for added convenience. Upon check-in, we received two bottles of water (one still and one sparkling), a Nespresso machine with four pods (including a decaf option), Twinings tea (green tea and English breakfast), and a couple of packets of cookies, which was a lovely touch for those with a sweet tooth. As a guest who booked directly through the hotel website, we were given a VIP card, which offered 15% off at the Sky Bar (food and drinks) and 10% off spa services. Unfortunately, we didn’t have time to experience the spa, but the discounts were a nice perk. Room service offered a comprehensive menu with reasonably priced options, but the in-room breakfast selection was limited to baps and other continental items. If you’re hoping for a full breakfast, you’ll need to visit the hotel’s restaurant (£15 for a full breakfast). The hotel's location is ideal for attending events at BP Pulse Live, which is just a short walk away. Beyond that, the surrounding area doesn't offer much—there's a cinema, Hollywood Bowl, Escape Hunt, some outlet shops, and a few eateries. Overall, we had a pleasant stay, and if we were returning for another concert or event at BP Pulse, we’d definitely recommend this hotel for its great location and comfortable amenities.