Ghl Hotel Abadia Plaza

I stayed at Abadia Plaza for just over a week, the experience was nothing short of fabulous Alvin, Juan Pablo, Jorge Luis, Duber, Adriana in Room Service, Great service and attitude. I will recommend this establishment, without a doubt In general everyone was pleasant and Kind! Thank you everyone

While my stay at this hotel had some truly commendable aspects, there were notable areas in need of improvement—particularly concerning guest service. The staff, especially those attending the dining area and front desk, did not convey the warmth or attentiveness expected from a property that identifies as a four-star hotel. On more than one occasion, I felt overlooked, including a morning when coffee was offered to every guest in the dining room except myself. This lack of inclusivity suggests a bias toward their usual local clientele, which unfortunately diminished the overall hospitality experience for a more international or active traveler like myself. That said, the room service was exceptional—punctual, efficient, and consistently delivering high-quality meals. Housekeeping deserves special recognition: the room was spotless every day of my seven-night stay, and the housekeeping team consistently carried out their work with a smile and a service-ready attitude. In summary, while the operational aspects—cleanliness and room service—met a high standard, the guest-facing staff, particularly at the restaurant and reception, would greatly benefit from focused training on service etiquette and inclusive, friendly guest interaction. With improvements in this area, the hotel could truly align its service level with the four-star designation it claims.

The staff was the best thing about this hotel. Everyone was nice and as helpful as they could be. The breakfast buffet had good options and the wait staff was very attentive. The room was small but clean. We had trouble with the air conditioning and the staff did the best they could to fix it. Being in a busy city, the noise level is quite high. Not the hotel’s fault so be prepared. Unfortunately, we could hear what was happening in other rooms quite clearly through the vent. Sound in the hallways was also quite loud in the rooms.